We performed a comparison between BMC Remedyforce [EOL] and OpenText Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"The reporting is very good and you can do incident matching."
"The solution is very flexible."
"An inexpensive solution that is easy to set up and use without much support."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"The solution is very good at integrating systems."
"The stability is good. There are no bugs."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"Service Manager gives us a single system where everything is centralized in one base."
"It helps to register things, to see the changing parts, and to correlate incidents."
"Sometimes, customization is simple. The version we are using now has a nice interface."
"A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure."
"Its flexibility and ease of customization are its most valuable features."
"Service Manager does what it should, but it's quite outdated."
"It's pretty well-structured in modules."
"It's easy to scale."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"The ease of customization needs improvement."
"There should be some tool to move SRD and SLA from the sandbox to production."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"They need to make it possible to more easily customize the user interface."
"I don't see anything lacking."
"It needs to be easier to use for the end users because one problem we had was that we are handling different kinds of cases."
"There should be some front desk provided or some options to let our users serve themselves, because we have about 5000 servers and 400 applications."
"Customization can be difficult at times because scripting is often required."
"With the new version moving toward the codeless configuration is good, but it's losing flexibility."
"The user interface is very clunky. It's only now beginning to be a web-based interface, but for now it's still very clunky."
"Service Manager is at the end of its life. The architecture, performance, and look are all way behind."
"The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while OpenText Service Manager is ranked 17th in Help Desk Software with 48 reviews. BMC Remedyforce [EOL] is rated 7.8, while OpenText Service Manager is rated 7.2. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of OpenText Service Manager writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". BMC Remedyforce [EOL] is most compared with , whereas OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.
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