Avaya Contact Center Express [EOL] vs NetFortris Call Recording comparison

Go Beyond Phone Calls—Let Customers Reach You Via Text, IM, Email, or Chat

• Connect with your customers on their terms. Manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.
• Leverage this complete, omnichannel contact center solution to match callers with the most appropriate resources every time they contact you. Your agents gain call context, both real-time and historical. Your customers receive a differentiated experience.
• Reduce your expenses by using lower-cost channels.
• Consistently deliver a unified, seamless, and highly personalized experience that builds your brand and customer engagement loyalty.
• Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

Using NetFortris Call Recording, business calls can be easily and accurately recorded, on-demand or constantly through "always-on" functionality. Recorded calls can be played back through our easy-to-use web interface and offers single or multi-site support, a reliable and scalable architecture, secure data access, and advanced search capabilities.