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Founder & CEO at a tech services company with 11-50 employees
Real User
Helps automate tasks and increases efficiency but does stop working sometimes
Pros and Cons
  • "Nintex RPA often includes security features, including encryption and user access controls, which ensure the protection of sensitive data and compliance with security standards."
  • "Further simplifying the low-code development process can attract a broader user base by making automation accessible to those with minimal technical skills."

What is our primary use case?

We use Nintex RPA in a complex environment and for working with legacy systems as well as with open systems and outside the company environment. We use the tool in order to do daily tasks that replace employees. 

It has improved operational efficiency, reduced manual workloads, and increased accuracy in repetitive tasks. The platform’s user-friendly design and automation capabilities contribute to streamlining processes and achieving overall productivity gains.

How has it helped my organization?

The solution can be good, but suffers from some unexpected flows. Sometimes it sticks or stops - which requires some manual intervention. In newer versions it will likely work better. 

Initially, it improved operational efficiency, reduced manual workloads, and increased accuracy in repetitive tasks. The platform’s user-friendly design and automation capabilities contribute to streamlining processes and achieving overall productivity gains. 

What is most valuable?

Nintex RPA’s drag-and-drop design interface, automation capabilities, and integration with some systems are helpful. Its ease of use and ability to automate repetitive tasks efficiently contribute to its popularity. Helpful aspects include:

1. Visual Design Interface: The drag-and-drop interface allows users to design automation workflows graphically, making it accessible for those without extensive coding backgrounds.

2. Cross-Platform Integration: Nintex RPA supports integration with a wide range of applications and systems, enabling automation across diverse platforms and enhancing its versatility.

3. Reusable Components: The ability to create and reuse automation components (such as workflows and actions) helps streamline the development process and maintain consistency.

4. Scalability: Nintex RPA is known for its scalability, allowing organizations to scale their automation initiatives as per their needs, from simple tasks to complex business processes.

5. Error Handling and Logging: Robust error handling mechanisms and detailed logging features assist in identifying and resolving issues, enhancing the reliability of automated processes.

6. Community Support: The availability of a supportive user community and resources can be valuable for users seeking assistance, sharing best practices, and staying updated on the latest developments.

7. Security Features: Nintex RPA often includes security features, including encryption and user access controls, which ensure the protection of sensitive data and compliance with security standards.

What needs improvement?

Improvement areas and additional features for Nintex RPA should include:

1. Enhanced AI Integration: Integration of more advanced AI capabilities for improved data recognition, natural language processing, and decision-making within automation workflows.

2. Expanded Library of Connectors: Continuously adding connectors to popular applications and systems ensures broader compatibility and facilitates smoother integration with a variety of platforms.

3. Collaboration Tools: Introducing features for collaborative development and version control can enhance automation developers' teamwork and streamline automation project management.

4. Mobile Accessibility: Improving mobile accessibility for monitoring and managing automation workflows on-the-go can be beneficial for users who require flexibility in their work environment.

5. Low-Code Enhancements: Further simplifying the low-code development process can attract a broader user base by making automation accessible to those with minimal technical skills.

6. Machine Learning Integration: Integrating machine learning capabilities directly into the platform could enable more intelligent and adaptive automation, allowing processes to evolve based on patterns and insights.

7. Community-Driven Content: Encouraging and facilitating a community-driven platform where users can share custom components, templates, and best practices could enhance the overall user experience.

For how long have I used the solution?

I've used the solution for five years (I also used older versions).

What do I think about the stability of the solution?

Stability depends on versions and the amount of robots. In newer versions it is more stable as long as you use about two to three robots. 

What do I think about the scalability of the solution?

The solution is not scalable.

How are customer service and support?

I don’t have enough experience to speak to support services. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I didn’t use other solutions previously, however, I have since used UiPath and found it more stable (but it costs much more).

How was the initial setup?

The initial setup is usually easy. 

What about the implementation team?

We worked with a vendor - a very experienced one. 

What was our ROI?

The ROI is good, however, it depends on implementation.

What's my experience with pricing, setup cost, and licensing?

It is one of the cheapest in the market for small businesses.

Which other solutions did I evaluate?

I have evaluated:

  • IBM RPA
  • UiPath
  • Microsoft’s Power Platform

What other advice do I have?

If you need up to two to three bots it is a great solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Project Manager Team Lead at a consultancy with 11-50 employees
Real User
Top 20
A highly scalable solution that doesn't require much coding
Pros and Cons
  • "Nintex RPA doesn't require much coding, and you can drag and drop the activities."
  • "Nintex RPA is not suitable for PDF automation."

What is most valuable?

Nintex RPA doesn't require much coding, and you can drag and drop the activities.

What needs improvement?

Nintex RPA is not suitable for PDF automation.

For how long have I used the solution?

I have been using Nintex RPA for the last one year.

What do I think about the stability of the solution?

I rate Nintex RPA an eight out of ten for stability.

What do I think about the scalability of the solution?

I rate the solution a nine out of ten for scalability.

How was the initial setup?

I rate the solution’s initial setup an eight out of ten.

What other advice do I have?

I am using the latest version of Nintex RPA.

Overall, I rate Nintex RPA a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Developer
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