What is our primary use case?
InnoVelocity is a leading independent specialist with Bizagi, with 12 expert consultants throughout the US having successfully delivered projects for 20+ customers over six years. InnoVelocity offers consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships, and a full suite of services including Modeling/Analysis/Audit, RPA Implementation, BI/Analytics Implementation.
How has it helped my organization?
We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas, and Manufacturing. In common with all of these, the ease of use and agility of the product have allowed for rapid response to regulatory changes, and the visibility/data/reporting and built-in history tracking ensure appropriate documentation to demonstrate compliance.
What is most valuable?
Bizagi offers great ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves.
What needs improvement?
Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds. Bizagi has been recently slowing down the pace of these changes and investing more in QA and support to address this concern, and we have seen some improvement in this area.
For how long have I used the solution?
We have been using the solution since 2015.
What do I think about the stability of the solution?
Stability has been improving of late with the aggressive investments Bizagi is making in support and QA.
What do I think about the scalability of the solution?
InnoVelocity has experience with enterprise-wide on-premise implementations of Bizagi and noted that the solution scales appropriately, so long as sufficient server resources are allocated and the correct configuration is applied. Bizagi is ending support for on-premise installations and moving all present and future customers to cloud, which runs on Azure.
How are customer service and support?
Customer Service:
The US Customer Success team is top notch and ensures that needs are proactively addressed.
Technical Support:
A support team is available with different levels of SLA/response through a ticketing system.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We used Intalio BPMS with a number of our key customers in the past, but the company had dissolved and sold its assets. As a trusted partner to our customers, we helped them evaluate different alternatives, and Bizagi was universally selected because of its ease of use.
What about the implementation team?
InnoVelocity is a specialist implementation partner for Bizagi, and we are often utilized to help clients in the US market stand up for the product and their development teams. Although the product is very easy to start using right away, it is highly advisable to ensure that in-house teams start their program with the most appropriate structures and best practices in place. Bizagi has been emphasizing their own professional services of late and is growing this team.
What's my experience with pricing, setup cost, and licensing?
The value proposition of the product compared to its competitors is strong. The usage-based pricing model is a better value for larger organizations with many users. Smaller companies looking for a lower-cost perpetual license may be advised to explore other options.
Which other solutions did I evaluate?
When moving our key clients from Intalio BPMS to Bizagi, we assisted them in evaluating a number of other platforms against their requirements.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: InnoVelocity is currently the leading US implementation partner for Bizagi, with 12 expert consultants throughout the US, InnoVelocity partners closely with customers to help them launch successful Digital Transformation programs - offering consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships.
