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Examples of the 84,000+ reviews on PeerSpot:

Soumyojit Sen - PeerSpot reviewer
Director of Product Management at EIM solutions
Real User
Top 5
User-friendly and has an easy-to-use user interface, but does not provide project or task management features
Pros and Cons
  • "The interface is good."
  • "The solution must provide project or task management features."

What is our primary use case?

We use the tool for resourcing, recruitment, employee attendance, payroll, and performance evaluation.

What is most valuable?

The interface is good. The features and performance are also good. I rate the performance an eight out of ten. It is user-friendly and easy to use. It is a secure product.

What needs improvement?

The solution must provide project or task management features. It would be good if it could be integrated with Zoho Projects or GitLab. If Keka provides project management features, we need not use Zoho Projects. The solution can add AI features in future releases.

For how long have I used the solution?

We implemented the solution in our organization six to eight months ago.

What do I think about the stability of the solution?

I rate the product’s stability a seven out of ten. The stability could be improved.

What do I think about the scalability of the solution?

We have 300 users. The usage increases every year.

How are customer service and support?

The support is good.

How was the initial setup?

The deployment takes ten days. It is a SaaS application. We have to register ourselves and put in our master data. We did not face any issues while setting up the product.

What was our ROI?

Our employees can use the product daily without confusion. They like to use it to log their attendance. They do not avoid it. We can track the employees’ attendance and productivity. It provides analytics on the productivity and availability of the employees. The usage is smooth.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly license fee. It would be good if the product were cheaper.

Which other solutions did I evaluate?

We also use Zoho, but Zoho is not as good as Keka. Keka’s navigation, user interface, and configuration process are better than Zoho’s.

What other advice do I have?

I will recommend the product to others. The user interface and navigation are good. Overall, I rate the solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SAP manager at Pakistan Telecommunication Limited
Real User
Top 10
Effectively manages employee data and has good technical support
Pros and Cons
  • "The valuable features of SAP HCM include managing employee data from hiring to retirement."
  • "HCM could improve compatibility, making it more accessible via web applications and graphical interfaces."

What is our primary use case?

With SAP HCM, I can handle HR administration and management tasks for both employees and HR. Additionally, SAP offers a specific module for human resource planning and management.

What is most valuable?

The valuable features of SAP HCM include managing employee data from hiring to retirement. It handles settings for new hires and stores employee information. 

What needs improvement?

HCM could improve compatibility, making it more accessible via web applications and graphical interfaces. Additionally, pricing could be more competitive compared to SuccessFactors.

For how long have I used the solution?

I have been using SAP HCM for a couple of years.

What do I think about the scalability of the solution?

The number of end users of HCM varies based on the size of the company. Companies with thousands of employees, like some big names, use HCM. Over the past few years, there has been a trend of companies transitioning from the SCM module to also using the HCM module.

How are customer service and support?

SAP support for answering questions is generally fast, knowledgeable, and customer-friendly. They cover all modules and aspects of businesses, providing end-to-end solutions and addressing basic organizational needs effectively. I would rate the support as an eight out of ten.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

Licensing with SAP involves negotiation to determine costs and benefits. Return on investment depends on how effectively the company negotiates with SAP for reasonable pricing.

What other advice do I have?

People often face challenges when starting with SAP due to a lack of understanding of how it works. However, with time, they realize its benefits and find it to be a good fit for their business needs.

SAP supports organizations in complying with global chart regulations, but some users find their support lacking in reliability. When encountering issues, users may experience delays and difficulty finding solutions through the SAP support portal.

SAP HCM brings value through new innovations like SuccessFactors. Consultants emphasize transitioning from on-premises to cloud-based applications.

Overall, I would rate SAP HCM as an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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