Share your experience using ISC Software eSMF

This solution is used more for the analytics available on the platform.

The main use was for a COVID-19 White House initiative that was handled by the Vice President, Michael Pence.

It has been the platform for end to end data processing, manipulations, and reporting, greatly improved org's data reporting effort.

The solution offers very good end-to-end capabilities. 

It works very seamlessly. Behind the scenes, the workflow is pretty decent.

The stability is good.

The product can scale.

Technical support is very good.

The workflow could be improved. Although it works rather seamlessly, the workflow too complicated sometimes. Maybe they can reduce the complexity of the workflow. It could be more modularized in the future.

The performance of the engine could be better.

I've been using the solution for three years or so.

The solution is pretty stable. There are no bugs or glitches. However, the performance could be a bit better.

The solution can scale well. If a company needs to expand, it can do so pretty easily.

The solution has pretty good technical support. They are helpful and responsive and we have been satisfied with their services so far.

Positive

As implementors, we can deploy the solution for our clients. We don't need the assistance of consultants.

We're implementors.

There are still place the solution can have room to improve, we've been mostly quite happy with it. I would rate the product at a nine out of ten.

I'd advise a company considering the solution gets a technical consultant for the platform. They also have sales training on their website. The modules range from simple to complex. You can do some pretty good self-training with your team if you need to.  

I use the solution in my company for predominantly API response time. It is used to measure API response time.

New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy. The irony stems from the fact that a tool used for performance measurement itself has so many performance issues. I think it has also become too crowded with too many features. I have been using New Relic for ten years, and over a period of time, it has added a lot of new tools and new profiles, which are great, but now the tool has become too crowded. Around 80 percent of the time, I use the tool only for basic use cases, which were all there even ten years ago. The tool has definitely improved the interface, which is good, but apart from the basic features that I need, there are all these features in the tool that crowd the tool's entire user interface, which becomes complex. I like Sentry because its main interface for error reporting and handling has always been very clean and focused while not being crowded with too many things, but I don't know about the solution's future. With New Relic, the tool seems crowded when it comes to its interface, which has too many features.

I have been using New Relic for ten years. I use the solution as an end customer.

It is a scalable solution. The product operates as a third-party or SaaS tool, so I believe that it has intra-scalability options.

The technical support for the solution is very good. I rate the technical support an eight out of ten.

Positive

My company has been using Sentry for error reporting, alerting, and monitoring.

The product's initial setup phase was very easy.

One person can manage the product's deployment phase. Once the product is installed, it doesn't require much maintenance.

The solution is deployed on a cloud-based infrastructure.

The solution can be deployed in less than a day.

I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive. I don't remember the product's exact price, but I know my company pays around 500 USD a month for two or three products.

For monitoring purposes, I would say that the product has a good interface for quickly finding performance bottlenecks.

The tool gives a detailed audit of every piece of code, like how much percentage of time it takes, making it very easy for me to first locate the APIs that offer the poorest performance and then go deep dive into those APIs to see which part of the code base of that API is causing performance bottlenecks. Instrumentation becomes quite straightforward and easy with the tool's features.

I don't use the alerting system in New Relic.

My company uses New Relic only when we want to instrument APIs and for performance improvements, but we don't use it for error handling and error reporting since we prefer Sentry for such areas.

I rate the tool an eight out of ten.