Share your experience using Manhattan SCALE

I use NetSuite ERP for managing speed and documentation in our warehouse and vehicle workshop to maintain and track maintenance work effectively.

The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules. Specifically, for my accounting needs, the inventory feature is most beneficial.

In the future, I would like to see improved customization options in NetSuite ERP, possibly through generative modules, to enhance flexibility and efficiency.

I would also like to see improved language support in NetSuite ERP, particularly for Arabic, with more extensive dictionary levels to better serve our region.

I have been working with NetSuite ERP for a year.

I would rate the stability of the solution as almost a perfect ten out of ten. It is very stable.

The scalability of NetSuite ERP is impressive, especially considering it is an Oracle product. It easily accommodates our team of 25 users, with usage spanning around two days per week.

The technical support is very good. I would rate them as a nine out of ten.

Positive

Before using NetSuite ERP, we used IBM Maximo, which was complicated for our clients and not as user-friendly as NetSuite.

The initial setup of NetSuite ERP required significant time and effort, including over a week of working with demos to understand its features. One challenge was the lengthy interface, especially on iPhones, which could be simplified for clients by using scroll-down or drop-down menus for different settings. Simplifying interfaces would improve user experience. Deployment took about three weeks. Overall, I would rate the easiness of the initial setup as a seven out of ten. Maintenance requires only one person.

I would rate the costliness of NetSuite ERP as five out of ten. It is moderately affordable for our organization. There were additional costs for Arabic licensing, but otherwise, the pricing was fixed annually.

Before choosing NetSuite ERP, I evaluated Odoo but found it unsuitable for the scale of our enterprise.

The real-time visibility feature of NetSuite ERP has significantly reduced maintenance time by half, saving around seven to eight hours overall.

Customization in NetSuite ERP has addressed our unique business needs by allowing us to align our local practices with international standards. Unlike other ERP systems, Oracle ERP provides significant benefits from customization, enhancing our overall experience and efficiency.

NetSuite ERP significantly enhanced our supply chain operations by efficiently managing and synchronizing vehicle details for periodic and preventative maintenance, saving time, and providing crucial information for our mobile models.

My advice to others would be that before implementing NetSuite ERP, ensure you have clear business documentation in place. This step was crucial in our experience.

Overall, I would rate NetSuite ERP as a seven out of ten.

We plan to utilize the component specifically designed for financial planning and budgeting within NetSuite, known as NSPB. This will enable us to budget for the upcoming year. Additionally, we will employ the platform for accounting purposes, including bank reconciliations and fundamental accounting tasks.

It offers reporting flexibilities that were previously unavailable to us. We are eagerly anticipating the advantages that these new reporting capabilities will bring.

Our interactions with Oracle have not always been positive. Obtaining clear and transparent information on costs has been challenging, and we often struggle to understand the details of the invoices we receive from Oracle. The communication has been peculiar, and the overall commercial process has been less than satisfactory. Understanding the licensing aspect was particularly challenging for us. We were taken aback by the lack of clarity regarding when costs would commence and which functions necessitated a license.

We initiated the tender process, engaging in extensive discussions around January and February. The actual implementation of the project commenced in early spring, around March this year.

There were instances where the platform became temporarily unavailable, and it turned out that a license was missing. It seems more of a challenge to understand the commercial process, figure out what to purchase, and identify the missing licenses rather than a technical flaw in the system. The disappointment arises when we only realize these issues at a later stage, hindering our ability to work, test, or progress with further implementation.

We switched from Visma to NetSuite due to poor vendor communication, the on-premises nature of Visma requiring server management, and limitations in reporting and integrations. Our main requirement for the new solution was a SaaS platform to alleviate server maintenance pressure. We aimed for improved communication, a responsive vendor, and reliable technical support.

For the initial setup, we enlisted the help of a consultant—a specialist assisting us in configuring the system. I find the process complex, particularly in comparison to platforms like Salesforce.

Our reliance on the consultant for deployment makes the overall experience less intuitive and comfortable compared to other solutions. In-house, we have three team members and one project sponsor, supplemented by four or five consultants.

We previously evaluated Unit4, SAP, and two other smaller local solution suites.

Overall, I would rate it six out of ten.