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JMS, RPSG Ventures Limited at RP Sanjiv Goenka Group
Real User
Top 20
Strong report clarity and efficient deployment but customer support needs faster resolution
Pros and Cons
  • "Qualys VMDR is easy to understand and provides detailed reports."
  • "There were some issues later with Qualys VMDR regarding security, specifically with numerous false positive reports."

What is our primary use case?

My main use cases for Qualys VMDR are for server vulnerability and missing patches.

What is most valuable?

The most helpful and useful features of Qualys VMDR are its user-friendly design.

Qualys VMDR is easy to understand and provides detailed reports.

It impacts my workflow overall, with the patch management features as it has the missing patches listed in detail, making it easier to get a comprehensive report and providing some dashboards that offer visual representation.

What needs improvement?

There were some issues later with Qualys VMDR regarding security, specifically with numerous false positive reports.

What was my experience with deployment of the solution?

It doesn't take much time to deploy Qualys VMDR. There is a process mentioned already on the website about how to proceed with the installation, so we followed that process.

How are customer service and support?

I am satisfied with the support of Qualys VMDR as they are supportive. However, there are sometimes issues where we cannot talk to customer support directly, and we have to raise tickets, which sometimes takes a lot of time to resolve issues because it goes through their own phase. We cannot change the SLA or the priority of the tickets, so that is an issue.

How would you rate customer service and support?

Positive

Which other solutions did I evaluate?

Our organization changed to something else due to a higher management decision, and that might be the reason for the change regarding the pricing.

What other advice do I have?

We are not using any AI features with Qualys VMDR.

Overall, I would rate Qualys VMDR as good, giving it an eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2588394 - PeerSpot reviewer
Works at a comms service provider with 1-10 employees
Real User
Top 5Leaderboard
User-friendliness and effective prioritization improve remediation efforts
Pros and Cons
  • "The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent."
  • "They can tweak their UI since the new version seems a bit jumbled up, and the old UI was more user-friendly."

What is our primary use case?

We use Qualys VMDR for daily vulnerability management, scanning vulnerabilities, identifying vulnerabilities, reporting, creating dashboards, and the whole vulnerability management process. We also use it for patch management.

What is most valuable?

What I find valuable about Qualys VMDR is the capability of the tool and its user-friendliness. It is easy to use and provides accurate results, which is exactly what we are looking for. The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent. The tool's integration between Patch Management and other Qualys products is also indispensable.

What needs improvement?

They can tweak their UI since the new version seems a bit jumbled up, and the old UI was more user-friendly.

For how long have I used the solution?

I have been using Qualys VMDR for three years.

What do I think about the stability of the solution?

We find Qualys VMDR quite stable and have not faced any performance issues with it.

What do I think about the scalability of the solution?

I believe the solution is scalable.

How are customer service and support?

We usually get on calls with tech support, and they are very helpful. I would rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We worked with Nessus and Rapid7 before switching to Qualys VMDR. Qualys offers better pricing and more features compared to other tools. We did not find anything particularly missing from previous tools.

How was the initial setup?

The setup is straightforward and easy. We deployed scanners and agents on all our devices, configured the network, whitelisted policy scanners, and public URLs. Testing was conducted before deploying, and it went smoothly.

What about the implementation team?

We had a team of five to six people involved in the deployment aspect due to the large number of assets.

What was our ROI?

Qualys VMDR helps us be compliant, and vulnerability management is a crucial part of maintaining our organization's security, significantly contributing to ROI.

What's my experience with pricing, setup cost, and licensing?

Qualys offers better pricing and is feature-packed compared to other tools.

Which other solutions did I evaluate?

We evaluated Nessus and Rapid7 before choosing Qualys VMDR.

What other advice do I have?

I would recommend getting both VMDR and the Cloud Agent to ensure comprehensive asset coverage. Understanding the network architecture is crucial to ensure no segments are missed under Qualys. Overall, I rate Qualys a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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