In our DLP operations, we use the tool to address stability issues and implement fixes suggested by it. This helps manage risk levels and decide whether to fix issues or implement workarounds.
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In our DLP operations, we use the tool to address stability issues and implement fixes suggested by it. This helps manage risk levels and decide whether to fix issues or implement workarounds.
I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagging system is good for tagging. We can still use QualysAgent task ID tools even if tags aren't made.
The asset inventory management feature has improved our security posture, which is good. It was introduced recently, and we've just started using it. In terms of management, I believe it's better than what we were using before.
Qualys VMDR is good at handling vulnerability management trends, especially with its policy module. Qualys VMDR offers customizable labels that fit the organization's needs, unlike other tools. This is important for enhancing security and meeting compliance requirements.
There's a need to upgrade or fix the potential vulnerability rate. Around 20,000 potential vulnerabilities were showing in Qualys VMDR, but none of the other tools showed them. When we checked, it wasn't the case. Support explained that even small issues were being counted as vulnerabilities, causing issues in our audit. So, the security features could be improved to identify vulnerabilities accurately.
I have been working with the product for two years.
The stability is generally good, but we did face issues during the pandemic due to connectivity problems with Qualys VMDR servers. There were syncing issues, and agents weren't getting updated. However, we later realized it was our issue because our software needed updating. We had to manually update the proxy settings, which Qualys VMDR should have done. We managed to tackle the challenge with the help of another team.
Support should be faster and more customer-friendly. We often have to review a lot of documentation for issues we're already aware of and follow basic steps repeatedly. Additionally, we must wait for Qualys VMDR personnel to move scans into debug mode, which can be time-consuming. Getting notifications or updates on these processes more quickly would be helpful.
Setting up the tool doesn't take long and doesn't require many people.
We have an annual contract for Qualys VMDR. I believe it's for either two years or five years.
I haven't personally done any integration, so I can't comment on it. However, I believe some integration was happening between Qualys VMDR and ServiceNow. Our asset management tool was also trying to integrate with Qualys VMDR, but I'm unsure about the details or how it works. I rate the overall product an eight out of ten.
I use the solution for physical assets management, IT management, and application dependency mapping.
There was a lack of information about what was installed in the data center and how they interconnect with each other. We had the information in Excel before. We installed Device42 to get the information from our environment into the Device42 database.
The solution supports our compliance and audit processes. We take a lot of advantage of it. We use the reporting to audit institutions. We can send the queries and get the reports directly from the tool. I rate the process an eight out of ten. I would have rated it ten if the product had AI features.
The solution is agentless. Application dependency mapping is a valuable feature. These are the two reasons why I believe the product is very beneficial. Before, we had servers. Every time we made some changes to the service, there was a gap between what was expected from the server and what the server was doing.
Network visualization is a basic function. The information is gathered using SNMP. It's not different from others that I've known before. A main aspect of network discovery is that we use it to manage the IP addresses. We use that feature because it is part of the core module.
The product must provide AI features. It would be very useful if I could create datasets or queries from an AI interface.
I have been using the solution for six years.
I rate the tool’s stability a ten out of ten.
The tool’s scalability is very nice. We must speak to the vendor, and they will send a new key code. We can install it and start working. It's easy to scale the product.
The technical support team is very responsive. Everything has an answer. If something can’t be done, it is because the product doesn’t do it.
Positive
We were using another tool. We wanted to integrate an asset management solution with it, but we couldn’t do it because we had to manually set the relationship between all the assets. It was time-consuming. So, we switched to Device42.
The initial setup is very easy. I rate the ease of setup a nine out of ten. It would be very easy to set up if we knew how things work.
I will recommend the tool to others. Overall, I rate the solution a nine out of ten.
