Compare Teamwork vs Zendesk

Teamwork

Based on 3 reviews.

Zendesk

Based on 72 reviews.

Sample Customers

Popular Solutions

1 reviews

6 reviews

0 reviews

0 reviews

Top Industries

No Data Available

Computer Software Company

21%

Performing Arts

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ryan Beckstead
Multimedia Services Administrator at Brigham Young University
We use the product to design online courses. It also helps us with media production and marketing.
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Review 1 of 1

Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
For the company I was working with that used Zendesk, they paid for the subscription. I cannot provide exact...
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ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
Read full review of Zendesk Messaging »
Anonymous User
Manager of Network Development

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Taha Khaleel
Chief Operations Officer at PRO-VISION
The solution's technical support is not needed in my company.
Read full review of Teamwork »
Ryan Beckstead
Multimedia Services Administrator at Brigham Young University
They follow international time and are responsive.
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Luiz Gewers
Project Manager at Individual
The solution is very simple to use. I do not remember contacting technical support.
Read full review of Teamwork »

Review 1 of 3

Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
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JohanSkibdahl
CEO at Etcetera Networks
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
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Ahmed Nassar
Sr. Atlassian Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
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Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
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Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
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Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
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Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Anonymous User
Consultant / Public Speaking / Writing
8/10
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Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
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Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
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Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
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Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
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Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
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Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
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Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
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Anonymous User
Director of IT at a computer software company
It's stellar.
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Review 1 of 30

Technical Support

No Data Available

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