Fred Hess has over 20 years of strategic and operational level consulting at Fortune 500 clients, as well as small and medium businesses, specializing in business improvement through operational process redesign. In addition, he has twenty-three years of sales and marketing experience at IBM managing marketing and technical professionals.

Experience and Accomplishments

• Major Aerospace Company: Led engagement to develop and implement seven major processes to support NASA programs. Processes included design, requirements management, program management and procurement.
• Financial Services Company – Using the WBI Modeler, captured the as-is process, performed the process analysis and developed the to-be Request for Service process for a major outsourced account. The redesigned process is implemented in MQ Workflow and in very successful world-wide use.
• Dot.com Company: Led engagement to redesign portal development process resulting in 70% reduction in elapsed time and cost for delivery of new portal to customer
• Computer Manufacturer: Redesigned offering development process for ebusiness hosting services division
• Global Telecommunications Company: Led engagement that developed vision, required capabilities and roadmap to enable delivery of their customer oriented value proposition.
• Telecommunications Equipment Supplier - Helped client transition from product to customer focus with major improvement in customer satisfaction.
• Major PC Manufacturer: Performed process gap analysis of business requirements to determine the suitability of a product data management package.
• Small Internet Startup: Redesigned and implemented weekly software release process.
• Small Propane Dealer: Designed new website and helped implement education-based sales program.

Specialties:Process Redesign
Root Cause Analysis
Change Management
Aerospace Engineering Process Improvement