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User
Good data gathering, smart search capability, and has a good product recommendation feature
Pros and Cons
  • "This smart search capability significantly reduces the time customers spend searching for products, as it anticipates their needs and suggests the most pertinent results."
  • "More robust guidelines on optimization techniques would be highly valuable."

What is our primary use case?

This e-commerce search tool has significantly enhanced our online shop's search capabilities compared to the basic search function we previously utilized. We have observed noticeable improvements in our search results since its implementation. 

The tool also offers a product recommendation feature, which we plan to explore soon. Implementing the tool was straightforward, primarily due to its compatibility with an XML feed containing all the necessary product information. 

Although using the XML feed proved efficient, for those with the available time and resources, I would recommend implementing the tool through its API to enable real-time data integration. This could potentially offer even greater accuracy and customer satisfaction by reflecting up-to-date inventory and information.

How has it helped my organization?

Luigi's Box has been a valuable asset to our organization, particularly in enhancing the search experience for our customers. 

Prior to integrating Luigi's Box, our e-shop's basic search functionality often failed to meet user expectations, leading to frustration and a higher bounce rate. Since implementing Luigi's Box, we've noticed a marked improvement in search accuracy and relevance. This has translated into a more satisfying browsing experience for users, who can now find the products they're looking for more quickly and with less effort. 

Additionally, the improved search functionality has led to increased engagement and potentially higher sales, as customers are more likely to make purchases when they can easily find what they want. 

The tool's analytics capabilities also provide us with valuable insights into user search behavior, allowing us to further refine and optimize our product offerings and search algorithms. 

What is most valuable?

The most valuable feature of Luigi's Box that we have found is its smart search capability, which leverages data to enhance the user experience. This feature utilizes advanced algorithms to analyze user queries and search behavior, enabling it to deliver highly relevant and accurate search results. What makes this feature particularly impactful is its ability to learn and adapt over time. As more data is gathered, Luigi's Box improves its understanding of customer preferences and trends, thereby refining the search results further.

This smart search capability significantly reduces the time customers spend searching for products, as it anticipates their needs and suggests the most pertinent results. This not only enhances the user experience but also increases the likelihood of conversions, as customers are more satisfied and find what they need quickly. Additionally, by ensuring that users are presented with products they are likely to be interested in, Luigi's Box helps in upselling and cross-selling, thereby potentially increasing the average order value.

What needs improvement?

More robust guidelines on optimization techniques would be highly valuable. These could be tailored recommendations based on our specific data and user interactions, suggesting adjustments in search algorithms, UX improvements, or even product metadata enhancements.

These improvements and features would not only enhance the usability of Luigi’s Box but also empower businesses to make data-driven decisions that could lead to a more refined search experience and, ultimately, higher customer satisfaction and conversion rates.

Buyer's Guide
Luigi's Box
October 2025
Learn what your peers think about Luigi's Box. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,098 professionals have used our research since 2012.

For how long have I used the solution?

I've used the solution for three years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and support?

We have had a good experience with support. They are professional and nice.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have not used a different solution previously.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We handled the initial setup in-house.

What was our ROI?

In terms of ROI, I can't speak to exact numbers, however, there is a definite breakeven.

What's my experience with pricing, setup cost, and licensing?

The product offers good value and fast implementation.

Which other solutions did I evaluate?

We did look at other options. However, I don't remember the names.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Miroslav Müller - PeerSpot reviewer
Digital marketing specialist at Kondela
Real User
Top 5
Extensive analytics, helps find products for clients and improves client time on site
Pros and Cons
  • "The most useful feature of the Luigi's Box product is the extensive analytics. We can see in beautiful graphs what exactly visitors to our e-shop searched for."
  • "It could simplify the implementation on the website."

What is our primary use case?

We are a retail e-shop that sells furniture and home accessories. Luigi's Box has several uses here. We use this product as a search tool in our e-shop. Customers can search for the product they need through this tool. 

It has a smart search that corrects typos in texts and recommends similar products. We also have statistics from these customer searches that we can analyze and use to improve our business. We can also use the application to display and promote our current campaigns and events.

How has it helped my organization?

Luigi's Box has improved the shopping experience of our customers. Thanks to this product, our customers stay longer in our e-shop and do not leave it as quickly, as Lugis Box will help them find the product they need and are looking for. This increased our conversion rate and increased sales in the e-shop.

Also, thanks to the analytical data from this product, we can, for example, find out what potential products customers would like but could not find the given products in our e-shop. Based on these findings, we can then expand our offer to include these products.

What is most valuable?

The most useful feature of the Luigi's Box product is the extensive analytics. We can see in beautiful graphs what exactly visitors to our e-shop searched for. We see what searches they did when they couldn't find any product. And if we actually have the product, we can assign to it the keywords that the customer searched for when he did not find the product. This will ensure that in the future, when entering the same keywords, the customer will already find the product. If we don't actually have the product, then thanks to this information we can include it in our e-shop.

What needs improvement?

Luigi's Box does not need any major improvement. However, it could simplify the implementation on the website. The implementation process is ultimately more complex. The display of advertisements and current promotions could also be improved. The problem is that when I add a banner campaign, it takes a long time before it starts to appear in the product. Also, when the campaign ends, and I want to remove the advertising banner, it takes longer until the banner is actually removed from the search.

For how long have I used the solution?

I've used the solution for one year.

Which solution did I use previously and why did I switch?

We had our own solution from the e-shop developer. However, it was not enough for us.

What's my experience with pricing, setup cost, and licensing?

The price corresponds to what Luigi's Box offers.

Which other solutions did I evaluate?

Based on the reviews, we decided on Luigi's Box, and we don't regret it.

What other advice do I have?

I recommend it for all e-shops that have a lot of different products on offer.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Luigi's Box
October 2025
Learn what your peers think about Luigi's Box. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,098 professionals have used our research since 2012.
Miroslav Mller - PeerSpot reviewer
Digital marketing specialist at KondelaKondela
User
Top 5
Uses AI, removes typos, and provides excellent analytics
Pros and Cons
  • "In analytics, we can see what our visitors can't find with us, because we can look in history to see what products they wanted to search for and couldn't find. We can see the exact number of people who wanted to find something."
  • "When setting up banner ads in the search window, it takes a long time for the banners to appear."

What is our primary use case?

We are an e-shop with furniture that we sell in several countries. This product is mainly used to search for products in our e-shop for our customers. 

However, it offers many other advantages. Luigi's Box also uses artificial intelligence to recommend suitable products for our customers to buy. It also provides us with excellent analytics, which allows us to find a lot of useful information, such as what our shortcomings are, what we could improve, and what, on the contrary, we are doing well.

How has it helped my organization?

We can recommend more relevant products to customers and find out which products could potentially be sold in our e-shop. 

The product can remove text typos; thanks to this, we can keep the customer in our e-shop longer. 

Thanks to search ads, we can better promote our advertising campaigns. However, it also has minor flaws that could be eliminated in the future. 

When setting up banner ads, it takes a long time for the banners to appear in the search window. Also, after removing ad banners, it takes a long time for them to be removed from the search window.

What is most valuable?

Thanks to Luigi's Box, we can keep customers in our e-shop, as it can search even with typos in the text and we can find out which products could potentially be sold thanks to the excellent analytics that this product provides us. 

In analytics, we can see what our visitors can't find with us, because we can look in history to see what products they wanted to search for and couldn't find. We can see the exact number of people who wanted to find something. 

Also, if we have the product but people were looking for it under a different name and couldn't find it, we will find out thanks to Luigi's Box and be able to fix it.

What needs improvement?

When setting up banner ads in the search window, it takes a long time for the banners to appear. Also, after removing the banner ads, it takes a long time for them to be removed from the search. 

The product really has no major flaws. Perhaps its user interface deserves a more modern and clear design, or a simpler implementation of the product on the e-shop would also be good. But these are just small things that do not interfere with the product's functionality at all.

For how long have I used the solution?

I've used the solution for one year.

What do I think about the stability of the solution?

I have not experienced any problems with stability. Everything always runs smoothly.

What do I think about the scalability of the solution?

Luigi's Box handles everything we need.

How are customer service and support?

Support always responds to our messages and solves our requests.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not previously use different solutions.

How was the initial setup?

It took some time to set up. However, it wasn't too complicated

What about the implementation team?

We handled the solution in-house.

What's my experience with pricing, setup cost, and licensing?

The price is appropriate for the functionality of the product.

Which other solutions did I evaluate?

We wanted to use a solution from our e-shop supplier. However, Luigi's Box offered much more functionality

What other advice do I have?

I definitely recommend this to e-shops that have a large number of different products.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Patrik Gasper - PeerSpot reviewer
IT Support Specialist at Wilsondo
User
Top 10
Good integrations, helps identify trends, and offers helpful support
Pros and Cons
  • "Its seamless integration with existing platforms streamlines workflows, making it an indispensable tool for businesses of all sizes."
  • "Enhancing the user interface to be more intuitive and user-friendly could significantly reduce the learning curve for new users."

What is our primary use case?

In our company, we aimed to gain a deeper understanding of our customers, simplify their search experience, and identify emerging trends in our e-shop. Given that we use Shoptet, the integration process with Luigi's Box was smooth and efficient. This led us to choose Luigi's Box as our solution, confident that it would meet our needs and enhance our ability to analyze customer behavior and market trends effectively. 

Since implementing Luigi's Box, we've seen significant improvements in our ability to target customer preferences and streamline their shopping experience. The insights provided by Luigi's Box have also allowed us to stay ahead of market trends and make informed business decisions. 

Luigi's Box has become an invaluable tool in our e-commerce strategy.

How has it helped my organization?

We aimed to gain a deeper understanding of our clients while simplifying their search experience and identifying emerging trends in our e-shop. 

Given that we use Shoptet, the integration process with Luigi's Box was smooth and efficient. 

Since implementing Luigi's Box, we've seen significant improvements in our ability to target customer preferences and streamline their shopping experience. 

The insights provided by Luigi's Box have also allowed us to stay ahead of market trends and make informed business decisions. 

What is most valuable?

In Luigi's Box, we've discovered immense potential, especially due to its rapid integration. By offering the option to purchase Shoptet add-ons, we stumbled upon this tool. 

Another excellent example of this tool's capabilities is its user-friendly dashboard, as finding anything in overly complex apps can be daunting. Every marketing application should feature personalized recommendations directly for the client, indicating where action is needed and why. 

Additionally, its seamless integration with existing platforms streamlines workflows, making it an indispensable tool for businesses of all sizes. With its intuitive interface and extensive library of resources, Luigi's Box empowers users to unleash their creativity effortlessly.

What needs improvement?

There are areas where the product could be improved. For instance, the initial setup cost of Luigi's Box might be slightly higher, but it ultimately pays off with the value it brings to the customer. Enhancing the user interface to be more intuitive and user-friendly could significantly reduce the learning curve for new users. Additionally, integrating more advanced analytics features, such as predictive analytics and AI-driven customer insights, would be beneficial.

For future releases, including more robust reporting capabilities and customizable dashboards would provide users with even greater flexibility and control over their data. Enhanced customer support options, like live chat assistance, could also improve the overall user experience. 

By addressing these areas and incorporating these additional features, Luigi's Box could further solidify its position as a top-tier solution for e-commerce businesses.

For how long have I used the solution?

We have been using Luigi's Box in our company since 2021.

How are customer service and support?

Support is full of talented people. I have no complaints about the helpdesk.

Which solution did I use previously and why did I switch?

We didn't use any other plugin for this use case before.

How was the initial setup?

In the beginning, everything has to be reset, however, gradually, the results will appear.

What was our ROI?

We've witnessed multiple returns.

What's my experience with pricing, setup cost, and licensing?

As for the price, it may be higher at the beginning, however, after a while, all that money will be returned many times over.

Which other solutions did I evaluate?

We mainly looked at add-ons offered by our e-shop provider.

What other advice do I have?

My advice to others is that before buying, it is good to determine what you expect from it. I recommend contacting the seller.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Luigi's Box Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
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Buyer's Guide
Download our free Luigi's Box Report and get advice and tips from experienced pros sharing their opinions.