Influitive Platform Reviews

Influitive has great benefits. You can create a challenge out of anything. I've been able to generate multiple online reviews, social shares, case studies, referrals, etc. through Influitive.

We use it internally for associates and for customers. For our associates, it's helped the remote offices stay connected to HQ as we share out different updates of what's going on (email wasn't working, no one read them). Gamification works.

The social share stage - wish you could create a custom social share by platform but you're stuck with 107 characters to share across Twitter Facebook and LinkedIn.

3 years

no

no

A+

A+

Creating challenges and a system of gamification for our users. Being able monitor customer satisfaction and put customers in touch with people if they appear to be frustrated or need a question answered not to mention the possibility of creating opportunities to education our users all help us in one of our goals of customer retention.

Well, the education challenges and opportunities to build stronger relationships are important factors in customer retention. There is referral opportunity here as well.

We would like to see more advanced admin options. Part of providing real value for our advocates involves being able to put them in touch with highly technical experts when needed. At this point and time, this has posed a few problems. Influitive support recommends keeping admin count low, yet when counting our employees as users adds them into our reporting. There are other little things like that, where I'll want a capability and think it should be possible, reach out to our account rep, and find out that the platform doesn't support it.

1 year

No

At times.

Yes, see above note on admins and reporting.

Excellent. The people who work here seem genuinely interested in helping you succeed with the platform.

Very good.

NA

Pretty straighforward.

In-house

I'm not involved in that level of strategy. We feel it will take another year to get this program to the level that we are striving for.

Not involved in this.

NA

If you are highly technical and looking for total control over your platform, this may be limiting. On the other hand, if you want to be up and running... this is the one for you!

I couldn't narrow it down to one specific feature. I would say it is the whole package. It is a great way to connect with your customers!

It has really streamlined our reference and advocacy efforts. We are now able to reach out to thousands of customers at a time instead of each one individually. We are also able to extend our reach to customers we never would have been able to contact before.

There are a couple of bugs every now and then, and that slows down the system or process. But other than that, there is really nothing major at all for improvement.

We have used this solution for almost three years.

I wasn't around for deployment, but I haven't heard of any issues.

There were no issues with stability.

There were no issues with scalability.

I would give customer service a rating of 10/10. They are very quick to respond and want to ensure that you and your company are successful as possible with the tool.

I would give technical support a rating of 10/10. The support staff is so fast! They'll make sure that they answer your questions or work hard to fix any problems that you might have.

I was not around for the setup.

I would recommend this to anyone in customer marketing. I don't see a better solution out there!

I love the challenge platform and being able to provide my customers with an easy way to get in touch with our company and ask questions. It makes it very easy to have a mutually beneficial relationship with customers. The ability to customize things also rocks.

Our organization has been able to rely on Influitive to help spread news about events, product updates, blog posts, etc. It has also allowed us to gain honest online reviews and help with things such as referrals.

It is lacking in a few features regarding challenge creation, but I appreciate how there are places where you can suggest improvements.

We have used it for a little over a year.

I would give customer service a rating of 8/10. Support at Influitive is great, but they could be more responsive on the VIP messaging function.

I would give technical support a rating of10/10.

It is a great product. Give it a try and you won't regret it!

The Influitive AdvocateHub SaaS product enables nimble communication with our brand's promoters, pushing out product information, collecting feedback, connecting, and collaborating with one another. It's really been a blessing for our organization, as our clients really dig the hub.

We can speed up the time to get feedback on product features and/or request beta testers, case studies, etc.

The feedback we get within challenges is restricted to just admins. It's difficult to connect the content with Google sheets, so that different department heads can more quickly get access to the responses they need without being dependent on me. I have been trying, unsuccessfully, to get approval for a Zapier account to make this happen. Currently, that is the only workaround for this drawback.

We've had it in place within our organization for about two years now. I took over managing the hub in the summer of 2016, when our former manager departed our company. We later found out that he wasn't the most ideal fit for the role, and I ultimately had to perform a major overhaul of our settings, content, etc., upon his departure.

There weren't really any issues with stability. When there's a part of the product that is down, I feel like the company is highly transparent in posting pop-up alert notifications, which are super helpful. I would much rather see those, rather than consistently run into unexplained bugs.

There have been no issues with scalability yet.

Customer service is good. We meet monthly to brainstorm ideas and get information about what other successful advocate hubs are doing that we are able to replicate.

This is literally THE FASTEST support team I have ever worked with in my 20 year career. They respond fast, are super helpful, and won't abandon ship until they know you have the answers you need. Sometimes, what I really need is an enhancement/feature added to the product and unfortunately that's what we discover. But I definitely feel like they are working with me to ensure our success with the product.

This was our first and only advocacy program we have used.

I'm not sure about the setup, as I wasn't involved at that time.

We implemented this in-house.

Since we haven't had a referred customer to date from the product, I would say that we've mostly used it for brand awareness, education, product feedback, etc. I'm not sure that I can quickly measure that in dollars. But I know that the value is there.

Pricing and licensing was held one level above my role within our organization. I'm not familiar enough to respond accurately here.

The main dashboard and awesome reporting features are simple yet thorough and help us keep track of our goal setting, metrics, and engagement. These features, as well as the simplicity of the whole software, make on-boarding very easy!

Reporting all-in-one rather than using Excel! Simplification is KEY!

The only area for improvement is that it is sometimes buggy and the lag time on creating/exporting can be frustrating. But they are backed by a great support team that can assist!

We have been using this solution one year.

There were no issues with deployment.

There were no issues with stability.

There were issues with scalability. We have had trouble with buy-in from other teams. However, once they were onboard, we were able to show them how great the program is. It keeps growing and growing, but we have adapted by adding new team members to the team to commit to our hub.

I would give customer service a rating of 10/10.

It is superior to any other support I have encountered. They are quick and helpful!

We did not have a previous solution. We only used Excel sheets.

The setup was straightforward. They set you up with great material to onboard you as well as checking in with your CSM.

It was implemented by the vendor. They were great.

N/A.

Pricing can be expensive, but their team works well with you to figure it out

We did not explore other options.

Love the product and one of my favorite things are the challenge templates. They have so many examples I can leverage for our Hub that it makes my live much easier! I

So many ways - mostly employee engagement since we rolled it out to employees first. We now have 600 employees signed up and the engagement is stellar! In the first two weeks we had 3000+ posts in Twitter, LinkedIn and Facebook.

Every idea I ever have Influitive takes into consideration and some they even implement quickly. Very cool.

I've used for about three months and been floored by the power of this product. From demand generation, to social media support, to generating reviews and so much more - this is an A+ product!

No

No

No

Fantastic - A+

Fantastic! So responsive and proactive!

N/A

There is a lot of set up but you have a success manager that guides you through setting it up and basecamp.

N/A

I got a $9k pilot for three months to set it up, have a success manager work with me and test it with users. The ongoing cost for the version we got is only around $5k a month.

I looked around to see what was available and didn't find one product that could do everything that Influitive AdvocateHub could do.

Highly recommend. I love the product and am so impressed with the employees!

* The management of company advocates is straightforward and intuitive.

Means for advocates to interact with each other could still be improved. It is considerably better now than when I started, but I'd like to see more capabilities in this area. I believe Influitive is continuing to work on this.

About two years.

No issues, I jumped right in with cheerful and patient help from an Influitive coach.

I've run across a few glitches here and there that were quickly remedied when I reported them. Influitive's support staff are quick to act and experts at finding workarounds when needed.

I haven't stressed AdvocateHub enough to see if scalability issues exist. I have not heard of any complaints in this area, however.

Excellent. They model best practices for using their product.

Really great. I have asked some fairly complex questions and requested some esoteric enhancements. The support staff is always helpful and has given me the information I've needed. It is rare to get non-useful responses (like I seem to get from many other vendors) and I have never been ignored or treated poorly.

No. Influitive AdvocateHub was my first foray into advocate marketing.

Setup required some thought and preparation because there is a lot to decide in terms of the gamification aspects (levels, badges, rewards, etc.) and onboarding new members. I had an excellent Influitive coach to help me through the process. Since I began, several improvements have been made to make this process more straightforward.

The primary cost for any advocate marketing program is time. Advocates need to be given attention or they won't stick around. AdvocateHub makes the process of managing and providing feedback to advocates quite easy, but it doesn't run itself. Expect to spend a significant amount of time creating opportunities to keep your advocates engaged.

Advocate Marketing is an exciting new area. It's fun and can be very rewarding. I don't know about other vendors, but I have been extremely happy with Influitive and AdvocateHub.