Capgemini Service Desk Outsourcing vs Dell IT Service Desk vs IBM Service Desk Outsourcing comparison

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3rd
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5th
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17th
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Also Known As
Dell Service Desk Outsourcing
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Overview
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The IT service desk provides employees a modern IT service experience with several ways to access the IT assistance they need, including an extensive knowledge base as well as live service experts available 24x7 via chat or by phone.

Dell has developed a streamlined process to resolve hardware and software issues quickly and the platform enables Single Sign On (SSO) and Self Service Password Reset.

The Dell services team becomes an extension of your IT department – providing the scale and expertise needed for the most demanding customer environments.

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Sample Customers
US JPATS, Telefonica Multinational Solutions, Tata Steel Group, HMRC, Boulanger
KMC Solutions, Cabarrus County School District, Rococo, Amerijet Holdings Inc.
Kalibrate Pty. Ltd.