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The solution provides more options for artificial intelligence. It gives us more information on what needs to be monitored and what is happening in the background. We do need people to monitor the servers. With its machine learning capabilities, the tool gives us advanced options to ensure 100% availability.
The service operations monitoring features are valuable. Apart from the operations management and server monitoring, it gives advanced options to integrate with other tools. Based on the customer's requirements, we can use it to automate alerts and take action on the triggered events. All the options are combined to ensure the customer's requirement is accomplished and 100% availability is provided.
The world is moving to smart AI. The product must provide more information and dashboards.
I have been using the solution for the last one and a half to two years.
The product has been in the market for a long time. It has been in the top ten for very long. I rate the stability a ten out of ten.
The product is scalable.
The support team works 24/7 all around the world. We raise a ticket, and the available team reaches out to us. The quality of support depends on the customer’s contract. The vendor provides different levels of support. All the customer support agents are very knowledgeable and have enough information about the environment and the tool.
The initial setup is straightforward. The time taken depends on the customer and their environment. The deployment process also depends upon the customer's requirements. There are multiple tools associated with the product. Based on the customer, it differs.
The tool is cloud-based. The number of people required for the deployment and maintenance depends on the environment. It is a container-based implementation. Multiple teams are involved in it.
The tool helps us to know the unknown. It helps us with proactive monitoring so that the servers do not go down. It helps us ensure that the availability is 100%.
BMC Helix Monitor is the best option in the market for advanced monitoring. Overall, I rate the solution a ten out of ten.
BMC Helix Monitor is useful for monitoring your assets. The solution just scans your entire network, giving you the system under the network as it can scan your servers, desktops, laptops, and anything connected to the network. BMC Helix Monitor is an agentless product, so you don't need to deploy agents on every PC in your IT environment. You can just deploy your monitoring servers and install BMC Helix Monitor, which will scan the entire asset to get detailed information about any particular asset.
The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.
The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future.
I have experience with BMC Helix Monitor. My company has a partnership with BMC Helix Monitor.
Scalability-wise, it is an absolutely wonderful and dependable product.
Under critical conditions when a ticket is raised under critical conditions, the solution's technical support team responds within 30 minutes. The solution's technical support team responds within a day when we face medium to high-intensity issues.
I rate the technical support an eight out of ten.
Positive
The initial setup of BMC Helix Monitor is pretty straightforward and won't be complex. If it's in the SaaS environment, you don't need to worry because BMC takes care of everything, but you only have to take care of your admin credentials properly.
BMC Helix Monitor is a very basic level tool since monitoring is a part of TSOM.
I rate the overall solution a nine out of ten.
