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Amine Kamel - PeerSpot reviewer
IT and Partnership Manager at a government with 11-50 employees
Real User
Top 20
Has a valuable automatic enrollment functionality, but there could be a user-friendly installation wizard
Pros and Cons
  • "Windows Autopilot's most valuable features are its automatic enrollment functionality and ability to detect and configure new devices seamlessly."
  • "They could provide an executable and user-friendly wizard for installation and automatic removal, making it easier for users."

What is our primary use case?

I use Windows Autopilot to streamline the enrollment of new devices into my network environment, including headsets, laptops, and networking hardware.

How has it helped my organization?

The product helps our organization save a lot of time.

What is most valuable?

Windows Autopilot's most valuable features are its automatic enrollment functionality and ability to detect and configure new devices seamlessly.

What needs improvement?

The product's free version needs to be more robust. They could provide an executable and user-friendly wizard for installation and automatic removal, making it easier for users. There should be an additional feature to change the device names for office meetings.

For how long have I used the solution?

I have been exploring the capabilities of Windows Autopilot for two months.

What do I think about the stability of the solution?

We never came across any downtime for the platform.

What do I think about the scalability of the solution?

We have six Windows Autopilot users in our organization.

How are customer service and support?

I refer to the training center and the internet to resolve the queries, most of the time. Whenever I contact the technical support team, they answer all the questions perfectly.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was easy for me as I have technical expertise. However, it wasn't easy to configure in the beginning. I deployed it separately and not along with the Microsft package. It took me a day to review all the documentation, conduct the test, and deploy it.

What other advice do I have?

We encountered no challenges while integrating the product with InTune and Entra. I rate it a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Timothy Brian Chiacchira - PeerSpot reviewer
Ivanti Endpoint Administrator Contractor for Southwire at a manufacturing company with 5,001-10,000 employees
Real User
Top 5
Has easy setup process and provides good technical support services
Pros and Cons
  • "Its most valuable feature is imaging, it takes very less time for processing."
  • "We encounter issues with re-registering devices in the Azure domain."

How has it helped my organization?

The product helps ship the images directly to the user. It automatically installs all the software in the user’s system once logged in. It does all the configurations by connecting with the Azure domain. Thus, the product saves a lot of money for our users.

What is most valuable?

Autopilot is a great tool. Its most valuable feature is imaging, it takes very less time for processing.

What needs improvement?

Windows Autopilot’s scripts could be better. We encounter issues with re-registering devices in the Azure domain. It needs to be improved.

For how long have I used the solution?

We have been using Windows Autopilot for one and a half years.

What do I think about the stability of the solution?

I rate the platform's stability a nine and a half out of ten.

What do I think about the scalability of the solution?

I rate the platform's scalability a nine out of ten.

How are customer service and support?

Microsoft has always provided us with great support services.

How would you rate customer service and support?

Positive

How was the initial setup?

We have deployed Windows Autopilot on the cloud. It is easy to set up.

What was our ROI?

We have seen an ROI for the product in terms of time. It saves a lot of time for users and companies as well.

What other advice do I have?

I advise others to read the manual to know how to use the tool. I rate Windows Autopilot a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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