Share your experience using Apptio One

We use Apptio One to look at global IT cost transparency, digitize Excel analysis, and gain insight into the current company I'm contracting for.

Apptio One has improved the collection and consolidation of IT spending on a monthly basis, whereas earlier, it was ad hoc Excel and at a high level.

The TBM model and the out-of-the-box reporting are the most valuable features of Apptio One.

The solution's reporting layer, advanced conditional formatting, and reporting features could be improved. You can get good reporting with Apptio One, but other products have more bells and whistles regarding reporting features and complexity.

I have been using Apptio One for five years.

I rate Apptio One ten out of ten for stability

Around 50 users are using Apptio One in our organization, and we have plans to increase the usage in the future.

I rate Apptio One ten out of ten for scalability.

The solution’s initial setup is straightforward.

Around ten people were involved in the solution’s deployment.

We haven't yet seen a return on investment with Apptio One. The solution has helped the internal process and productivity, but we haven't seen any cost elimination directly resulting from using the tool.

Apptio One is an expensive solution.

Before choosing Apptio One, we evaluated the ServiceNow solution. Our company chose Apptio One because of its TBM model and the prebuilt approach.

I am using the latest version of Apptio One. Apptio One is deployed on-cloud in our organization.

Apptio One's maintenance involves validating the model and the monthly data loads.

I would recommend Apptio One to other users. Before choosing Apptio One, users should ensure they align their use cases to achieve specific and measurable targets.

Overall, I rate Apptio One ten out of ten.

We use it to effectively report the overall costs associated with IT in our organization. It is specifically designed for reporting IT-related expenses, and we leverage its capabilities to provide comprehensive insights into IT costs across various countries.

Its most significant value lies in its ease of use which extends to both configuration and the subsequent deployment of additional components.

As a user, I feel the application's market applicability is narrow. It would be advantageous if they expanded their focus. The current use case seems confined, and the application could benefit from a broader range of functionalities. Although they offer solutions that are meant to work seamlessly with proper configuration, users often find themselves having to configure numerous settings independently. Encouraging or providing more out-of-the-box solutions that cater to a wider audience could enhance the overall effectiveness of the application.

I have been using it for five years now.

The product is generally stable, with the primary performance issues arising when multiple users are concurrently working on it. This is due to the nature of the system, where each user working with it initiates the creation of an entire copy of the environment. When there are too many users attempting to manage tasks simultaneously, it can lead to system crashes. Despite occasional occurrences, the overall productivity remains intact.

While it offers scalability, a smaller flow through the system results in a proportionally higher expense. Approximately five thousand individuals actively use the platform within our organization.

The effectiveness of support depends on the case. For general support or first-line assistance, I would rate it around four, as the experience may vary. However, once you become more familiar with the product and establish contacts within the support team, the rating could go up to nine or even ten. Knowing the right person to contact significantly enhances the support experience, and they have excellent resources in that regard.

Positive

The initial setup was straightforward.

In the majority of cases, they offer their software as a service, hosting it externally. In the various workplaces I've been, it has consistently been accessible remotely. Once you're granted access, you essentially have entry to the operational version of the software.

It comes with a considerable cost.

I appreciate the ease of use within the platform. In comparison to Power BI, which I've explored, it appears to be more intuitive and offers superior data structuring capabilities. The simplicity coupled with its apparent power makes it a compelling tool.

I would give it a rating of seven. It's good, but it has its own set of issues. One notable challenge is its specificity to a narrow group of users, limiting its applicability to a broader business audience.