We use the tool mainly for customer data management. We create accounts and contacts.
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We use the tool mainly for customer data management. We create accounts and contacts.
The solution has a lot of features. The solution provides a lot of REST APIs to handle the data. The integration with other systems is easy. The tool provides approval workflows for each opportunity. We can also generate leads through the product. We can configure a lot of approvals at different stages. The approval workflows are very good. I like them the most. It is a developer-friendly application. We can learn it quickly.
Since it is a cloud-based product, we don't have access to the backend. So, it is difficult for the developers. If something is wrong, I cannot check the backend. We have to raise an SR, and the support team provides us with logs. The tool must allow developers to check logs. If the vendor gives options to download the logs, it will help us analyze the issues.
I have been using the solution for six years.
We have 50 to 100 users.
The product is deployed on Oracle Cloud. The installation can be done manually, or we can use Import and Export. Import and Export options must be more mature and stable. The deployment fails abruptly sometimes for unknown reasons. So, we end up doing it manually.
The solution is reasonably priced compared to other tools.
We also use Oracle for service request management. The customers raise service requests, and the agents track them and resolve the issues. I will recommend the tool to others. Overall, I rate the product an eight out of ten.
Sales Cloud helps me manage and track my sales pipeline effectively. It is a CRM system that integrates with other systems for comprehensive sales management.
Sales Cloud has positively impacted lead generation and conversion rates. It enhances lead generation efficiency and tracks lead from various sources and campaigns effectively, ensuring a high level of reliability in lead acquisition and conversion.
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable. The CRM system is excellent for managing campaigns effectively. I also find Salesforce security authentication very good.
Sales Cloud could improve in areas such as AI integration, particularly for templates.
I would rate the stability of Sales Cloud as a six out of ten.
I would rate the scalability of Sales Cloud as a five out of ten. My clients who use it are mostly enterprise businesses.
I would rate the easiness of the initial setup as a ten out of ten. It is very easy. The implementation of Sales Cloud took approximately four months.
Salesforce is good value for money, but compared to the market, it is relatively high-priced.
The AI functionality built into Salesforce is good. It was not available when I first started using Salesforce.
Using the Sales mobile app has many benefits. I have used it, and it is great for accessing Salesforce on the go.
Integrating Sales Cloud with other Salesforce products or third-party applications has been good.
I would recommend Salesforce to others, especially for its effectiveness as a CRM system. It stands out compared to other software, particularly in India.
Overall, I would rate Salesforce Sales Cloud as an eight out of ten.
