Share your experience using OpenText Retain Unified Archiving

The major use cases for Veritas Enterprise Vault are email and file acquisition.

From my experience, the most beneficial aspects of the product are the lower cost per terabyte and the security of old data with ease of access. The indexing capability of Veritas Enterprise Vault helps to improve retrieval efficiency. Indexing is one of the most important features because without indexing we don't have access to the data. Indexing is an inherent feature of the software, and the software is working well.

We just use NetBackup and appliances, and we don't use other solutions. We have NetBackup, and Backup Exec is a lower grade software that we don't utilize. We don't have Access Appliances. We don't use the classification feature in the way it was explained to us. Classification is a very broad problem or case that cannot be explained in one sentence. I have not had positive experiences with the integrations available. Every product needs some challenges to install or implement in the organization. Support is the only area for improvement.

We are using this product for three years.

Veritas Enterprise Vault solution is stable.

It is scalable.

Frankly, three years ago, technical support from Veritas was better than now. Veritas was bought by an American company, and the quality is much lower than it used to be. I don't know what exactly has changed with the support quality over the years. If asked to rate support from zero to ten, I would give seven points.

Positive

We chose this software very carefully on the market, and we believe that this is one of the best options for our situation and company. We don't have the idea to get rid of it. It's working as we planned.

The deployment of Veritas Enterprise Vault is straightforward.

Veritas Enterprise Vault is affordable for us. I see money savings because when you compare the data to the licenses for backup software, it's much lower. In this comparison, it's just cheaper. I don't know about calculating a percentage of savings.

I have compared Veritas Enterprise Vault to some other products on the market. Because we are a government organization, we have procedures and rules to open the contract. We write what we need and see offers from the market. We have to accept it if it matches our needs, and the software matched our needs, so we chose it according to the law.

Veritas Enterprise Vault provides data integrity and privacy that is working as we planned to implement it and is working without major problems. It's acceptable. This is a great product, and we are pleased with the software. I would rate this review nine out of ten.

Securing the mail communication.

Biggest benefit would be filtering everything that is either spam or a threat before reaching users mailboxes.

Filtering from threats before emails are reached mailboxes.
URL protection and sandboxing. Potentially dangerous links are open in Sandbox rather than in user's web browser further helping with potential threats.

Allow modification of potentially dangerous hyperlinks to be converted into either text or image instead of rejecting the message.

I have been dealing with Mimecast Web Security for more than five years.

Relatively stable with minimum issues. However, there were a few in the past caused a lot of headache.

From what I've seen from the MSP, it seems quite complicated to manage the configuration itself, but since I am not using the product as an admin, I can't answer it definitively.

I have not dealt directly with Mimecast Web Security's technical support; whenever we have a problem or something needs to be changed, I reach out to my MSP.

I did not purchase Mimecast Web Security through the AWS Marketplace because it goes through my MSP.

In general, I can't comment on ROI with Mimecast Web Security since I never worked without mail security application. I can't quantify the time I would need to spend on fixing issues or dealing with threats without Mimecast.

MSP in charge for setup etc. Costing seems similar to other evaluated solutions.

Mimecast was chosen by MSP who is also providing full support for us with the product. However, we as a company are evaluating various solutions which can provide better value to us either directly or indirectly via MSP. Mimecast seems to be heavy on configuration rather than using a user behaviour compared to alternatives we were presented.

We have been using Mimecast Web Security for quite a lot of years. Regarding the analytics part you asked and what metrics are most valuable for monitoring web activities in our case, we am not dealing with the monitoring; that's our MSP who does the majority of the monitoring on our behalf.

Regarding the reporting part, I have seen the original reports from Mimecast Web Security, which seem to be quite heavy in terms of information. With the MSP, we are just reviewing and discussing what is necessary. If there is a concern, that is dealt with MSP immediately rather than waiting for formal conversations. However, I think the Mimecast report is fine and easy to read.

It is hard for me to say whether the installation is easy or complex, as I wasn't involved; it was done by our MSP. I am the end customer of Mimecast Web Security, not a consultant.