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I have been managing all the users across the organization with JumpCloud, where I have been accessing their devices and their access to different portals like AWS and other applications as well.

I had a lot of users, and for the laptops, some users were using Mac and some users were using Windows machines, so I was able to assign that there itself.

With the Terraform provider and some automations, I was able to put every user directly into JumpCloud itself.

In terms of managing JumpCloud or users, I was able to manage 300 people with just two people.

The good thing about JumpCloud is having something where in a single tool, I can manage everything: users, groups, their permissions, their different applications, integrations, and the devices.

I think JumpCloud positively impacts the organization because all employees just need to remember one credential, not more than that.

For user positivity, I noticed that the users don't need to log in to all different tools.

There is always room for improvements.

I have used JumpCloud for more than a year.

The user interface was good.

Customer support was good; I was able to get prompt responses from them.

Scalability was good; I never found an issue in terms of scalability.

Customer support was good; I was able to get prompt responses from them.

Before JumpCloud, I checked Okta, AWS single sign-on and other tools as well.

It was a direct purchase.

It was managed directly with JumpCloud itself, so it was all being managed with JumpCloud.

If you are using JumpCloud, then do not use any other tool.

I think I have covered everything and I am all covered. I think this was the first one I used directly. I would rate this review an 8.

JumpCloud serves as my master Active Directory. I manage all user accounts and assets via JumpCloud, and we have access controls built into JumpCloud for managing cloud applications, using a single sign-on for many of our SaaS applications.

My main use case also includes using SSO with SCIM for integration, and we are using JumpCloud password management solution.

JumpCloud has positively impacted our organization by serving as our main Active Directory service, tying a lot of application access to JumpCloud, meaning users have to log in to JumpCloud to access those applications. If JumpCloud is down, many SaaS applications won't be accessible, and many users cannot log in.

In my experience, the best features JumpCloud offers are simple directory integration and good insights about our audit-related data for user login, which are available in the directory logs. We don't need to struggle to get those logs the way we do with Microsoft Active Directory, and we can use many filters in the dashboard to get those log details easily, along with a straightforward SSO setup that can be completed in just a few steps for many applications.

Whenever we are onboarding new SaaS applications or any new application our company is going to use, we simply set up the SSO. It's not a day-to-day setup, but when a new application comes, there is some work involved. The directory service logs are very useful for compliance audit purposes, and we use those on a monthly and weekly basis to fetch the reports, but not on a daily basis.

We started using JumpCloud Password Manager more than a year ago, and I feel some improvements are needed on this password management solution compared to other solutions, as we previously used LastPass. It feels JumpCloud needs improvement, especially since the browser extension does not always work properly and sometimes takes more time.

I have been using JumpCloud for four years.

JumpCloud is very stable. I don't have any issues with JumpCloud's stability or scalability; it scales very quickly.

JumpCloud scales very fast, and we have not seen downtime.

Customer support from JumpCloud is very quick. Since adopting JumpCloud, I have noticed specific outcomes including very fast support; we get immediate support if something is not working properly, and it has minimal downtime. I have never faced significant downtime on JumpCloud, although I think I've faced a couple of instances, but they were resolved very quickly, so there is no problem with downtime.

I previously used Microsoft Active Directory for a while, but it does not act as a cloud directory. Microsoft Active Directory is a directory service, and it lacks other features such as SSO, JumpCloud Password Manager, and access controls.

JumpCloud saves us money in some features, such as the password manager, as we can keep everything in one place, which definitely saves money for our company.

My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the setup, and I feel it was a good value.

Before choosing JumpCloud, I evaluated Microsoft as an option.

My advice for others looking into using JumpCloud is that if a person is looking for a directory solution that combines single sign-on identity and password management, this will be the best option. I would rate my overall experience with JumpCloud a 10.