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Our clients use the solution for its video calling facilities and internet calling services. They wanted to use it with different platforms like Microsoft. Polycom RealPresence Clariti is an open platform that can be integrated with everything.

I have big enterprise customers who have branches worldwide, and they want a dedicated video conferencing service that gives a lifelike experience. Products like Microsoft Teams are more into collaboration than considering the video conferencing quality.

Customers are more satisfied with Polycom RealPresence Clariti because they get more lifelike images with much video and audio clarity, which is of priority to them. They can even bring in their own devices to get connected to the phones. Federal customers have all their services on-premises. Customers who want their services on-premises should first consider Polycom RealPresence Clariti.

Polycom started with speaker tracking services, which causes whoever speaks to be shown in the biggest stream. They have a lot of fancy features that the users want. Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI. These features are specific to Polycom RealPresence Clariti, and customers are interested in them.

Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone.

As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.

I have been using Polycom RealPresence Clariti for 10 to 15 years.

Polycom RealPresence Clariti is a much more stable solution. It has worked fine for a year or more after being implemented in some places.

I rate the solution an eight out of ten for stability.

I rate the solution’s scalability ten out of ten.

The solution's technical support has to be improved, especially after HP's acquisition of Polycom.

Neutral

The solution's features, such as audio fencing, speaker tracking facilities, group training facilities, and integration with other third-party devices, justify its price.

Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten.

Overall, I rate the solution an eight out of ten.

I use the solution in my company more for collaboration amongst different teams and for coordinating and having virtual calls and meetings.

The solution's most valuable feature is that the tool functions like a normal chat application. It is easy to use and has a pretty good UI.

Considering the earlier versions of the product, I think TeamViewer used to slow down the systems. Lately, I don't know if the problem still exists.

I have been using TeamViewer for more than a year.

Stability-wise, I rate the solution a nine out of ten.

I believe that more than 700 to 800 users in my company use the product.

The product is regularly used in my company.

The product's initial setup phase is very straightforward and simple.

The product is out of the box, so it is pre-installed on our company's systems.

In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software.

I recommend the product to others since it is a good product for collaboration purposes.

There are no connectivity challenges associated with the product.

In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees.

I rate the tool a nine out of ten.