What is our primary use case?
The main use case for Arctic Wolf Managed Detection and Response during those four years was receiving weekly reports of security scans. Arctic Wolf Managed Detection and Response would alert us to intrusion alerts from time to time.
When Arctic Wolf Managed Detection and Response would find malware on a particular location coming from us, it would alert us to that.
How has it helped my organization?
Arctic Wolf Managed Detection and Response has impacted my organization positively.
What is most valuable?
The best features Arctic Wolf Managed Detection and Response offered were that it sent regular alerts that it found and the reports.
What needs improvement?
Some of the alerts or reports were not very easy to understand, and it took time to go through those, which was sometimes a little frustrating.
Some of the reports from Arctic Wolf Managed Detection and Response were difficult to understand, and it would take time to go through the report to actually be able to comprehend all of the data.
For how long have I used the solution?
As a Systems Administrator, I have been working for about eight to ten years. I am not currently using Arctic Wolf Managed Detection and Response, but we used it for about four years.
What do I think about the stability of the solution?
Arctic Wolf Managed Detection and Response is stable. We did not experience downtime or issues.
What do I think about the scalability of the solution?
Arctic Wolf Managed Detection and Response was able to grow just fine with my organization.
How are customer service and support?
We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive. We met, I think, once a month to go over any issues; perhaps it was quarterly, I don't remember exactly, but we had regular meetings to go over any issues that we saw. Their support team was good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
The contract for our previous solution was expiring, so we switched to Arctic Wolf Managed Detection and Response.
How was the initial setup?
The setup process for Arctic Wolf Managed Detection and Response was straightforward. They wanted to add some other tools like Sysmon, which I didn't want to use, but Arctic Wolf agent was fairly straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing for Arctic Wolf Managed Detection and Response was comparable to other products, and it wasn't necessarily worse or better than other products.
Which other solutions did I evaluate?
We did evaluate other options before choosing Arctic Wolf Managed Detection and Response. I don't recall what those were, but there were several that we evaluated, and Arctic Wolf Managed Detection and Response was the one that we chose based on price, features, and overall meeting our needs.
What other advice do I have?
Arctic Wolf Managed Detection and Response always seemed to be prompt with their findings if they found anything that was abnormal.
The way Arctic Wolf Managed Detection and Response does things holds it back from a perfect score. I don't think it's perfect, but it's pretty good.
Arctic Wolf Managed Detection and Response was on-premises at the time. We don't have Arctic Wolf Managed Detection and Response currently. We've moved off of their product because the contract expired.
Arctic Wolf Managed Detection and Response is a good product, and I would recommend it for any business. I would give Arctic Wolf Managed Detection and Response an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
