Share your experience using Heimdal Email Security

We are using Sophos Email as an email gateway. We scan all our incoming traffic through the solution, which provides us with spamming and malware control. The solution automatically restricts any email that contains malware or viruses.

The solution's identity proxy feature is very good and reliable.

The solution's sandboxing and spam control features could be improved. I have faced a few issues with false positives because sometimes we get emails that are not legitimate.

I have been using Sophos Email for three years.

Scalability has some limitations in Sophos Email because scaling the solution requires a new license, which is an additional cost. Around 500 users work with Sophos Email in our organization.

You can contact the technical support team through different ways, like mobile or Skype. I contacted them through Skype, and they responded immediately. The resolution to some problems took some time.

Neutral

Products from vendors like Barracuda, McAfee, and Trend Micro are very well-matured and provide good solutions, such as email gateways and firewalls.

The solution’s initial setup is very straightforward.

We use exchange licenses, for which we get immediate support from Sophos.

Before choosing Sophos Email, we evaluated Trend Micro and Barracuda.

Sophos gives you a feature set to manage your on-premises firewall on the cloud. I just integrated my on-premises firewall into the cloud, and I can manage the tool through the cloud as well if needed.

I recommend using Sophos Email as a proxy. For email gateways, I advise choosing mature products with rich feature sets, like Trend Micro or CrowdStrike. The solution's integration with other tools is very simple. I easily integrated Sophos Email with my Active Directory.

My organization needs a WAF with a limited feature set, which we use through Sophos. Purchasing additional WAF will be costly, but I get sandboxing and WAF features free of cost with Sophos, which is included in the license.

Overall, I rate the solution a seven out of ten.

The solution is used for email security. We used the solution for a customer who was having issues with spam.

The anti-spam features are valuable. The data loss prevention capabilities are good.

Sometimes, the tool flags legitimate incoming traffic as spam.

I used the solution for a year.

I rate the product’s stability a seven out of ten. We had to fine-tune the solution and make a rule to allow certain traffic to enter so that it is not flagged as spam.

The product adapts well to the organization’s growth. We must do a technical analysis before choosing FortiMail. We have one customer. I rate the scalability a seven out of ten.

The support team is not very responsive. There are some delays due to the time zone differences. We have to wait even if we need support immediately. The wait time depends on the time zone. We usually wait a few hours.

Neutral

We work only with cloud solutions. During the initial stages of the deployment, we must contact support. The deployment took us a week. We configured and monitored it for some time, and then we did some fine-tuning to get it up and running. Seven engineers are responsible for the deployment and maintenance of the tool in our organization.

Customers do not prefer the tool because of its price. The tool is very expensive. However, it provides value for money.

I also work with Sophos.

We do not work with on-premise clients. Since the solution’s pricing is very high, the customers tend to look at alternatives. Overall, I rate the product a nine out of ten.