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Examples of the 84,000+ reviews on PeerSpot:

SF Pardot admin at a tech services company with 51-200 employees
Real User
Provides good reporting and helps improve sales
Pros and Cons
  • "The most valuable features of the solution are reporting and dashboards."
  • "The solution's scalability has some limitations."

What is our primary use case?

We can store our leads and track the sales. We can store objects like contacts, opportunities, and accounts in our Salesforce database. It will help to close deals faster. Suppose a contact is interested in purchasing something. That information is stored in the Salesforce database, and you can track the current level of contact.

For example, before they sign the deal, the contact wants some discount. You can see this data, know the sales process, and close the deal easily. One advantage of the solution is that it helps to improve our sales.

What is most valuable?

The most valuable features of the solution are reporting and dashboards. You can easily compare how many products were sold last year and this year.

What needs improvement?

The solution's scalability has some limitations.

For how long have I used the solution?


What do I think about the stability of the solution?

Salesforce Sales Cloud is a stable solution.

What do I think about the scalability of the solution?

The solution's scalability has some limitations. If you want to add more users, you need to purchase or subscribe to the advanced version. Some big organizations purchase an unlimited edition, which allows more than 1,000 users. Only a few people can use the basic version.

How are customer service and support?

The technical support team is available 24/7, and I am satisfied with the technical support for the solution.

What other advice do I have?

I would recommend the solution to other users.

Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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Tech Lead at a tech vendor with 10,001+ employees
Real User
Top 20
Easy to learn, easy to use, and integrates easily with other products
Pros and Cons
  • "The solution is easy to learn."
  • "The vendor must provide a user-friendly mobile application."

What is our primary use case?

We use the solution to create work orders and service request updates. It is an integration between the field service cloud and the service cloud.

What is most valuable?

The product provides a chart functionality in its portal. It also enables us to share things with customers. The solution is easy to learn. We can easily adapt to the application. It is easy to integrate the solution with other tools. It provides a lot of REST APIs. We have used the OTBI reports. The reports have drag-and-drop features. Even customers can create reports easily. The tool is easy to use.

What needs improvement?

The vendor must provide a user-friendly mobile application. It must have a user-friendly interface.

For how long have I used the solution?

I have been using the solution for the past three to four years.

What do I think about the scalability of the solution?

We have more than 50 users in our organization.

How was the initial setup?

The installation is easy. The product is cloud-based.

What's my experience with pricing, setup cost, and licensing?

The tool is reasonably priced.

What other advice do I have?

I will recommend the solution to others. Overall, I rate the product a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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