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We design content for our social channels. People share it. We can use the tool to track the statistics and understand their usage. I have a task every day. I look at different curated content and share it on my social media. We can analyze the comments on the shared content.
The solution helped us get a fairly good footprint in our channel. It makes it very easy for many of us who have a lot of contacts in the channel. We can share curated content from the team on our social channels. It makes it easy. I could select what I want to share and choose the best time for it to be posted there, and it will.
The product makes it very easy for many people dealing with different parts of our channel to push our content out to people in it. It works pretty well. There may be other capabilities that I do not know about. The solution works fine for my use cases. It's easy. It's not time-consuming. It takes 15 minutes to go through it. The solution uses AI to help schedule the best time for things to post to get the most reads and likes. It is pretty effective.
I don't have direct access to the performance statistics. I always have to ask for it.
I rate the tool’s stability a ten out of ten. It has never been down. It has always worked.
I rate the tool’s scalability a ten out of ten. I used another tool before. It was very hard to scale it.
The support people held a lunch-and-learn for us. We could attend and watch as they discussed the best practices.
Positive
The setup is really easy. It's pretty intuitive. I had our social manager help me. We set up the tool in five minutes. I could do everything I needed to do.
I will recommend the product to others. Overall, I rate the product a ten out of ten.
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases being closed without resolution. The overall customer service is what we're not happy with.
The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful.
It calculates everything as it should have been in the correct pay period.
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent.
I would like to improve the customer service in particular. MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused.
Moreover, MHR iTrent is supposed to have this knowledge database, but I always struggle to find useful information there.
I have been using it since 2018, about six years. It is the 10.50.01 version.
If customer support is part of the product, I would rate it a three out of ten.
