We use ConnectWise PSA to keep track of tickets.
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We use ConnectWise PSA to keep track of tickets.
The platform is easy to use. We can view all the features on the screen, as well as create, change, and open a ticket.
ConnectWise PSA’s graphical interface is a little old. They could make it more refreshing.
I have been using ConnectWise PSA for one and a half years. At present, I use the latest version.
I rate the platform’s stability a six out of ten. Sometimes, it works slowly.
It is a scalable platform. I rate its scalability a ten out of ten. We have ten users for it in our organization.
We have deployed ConnectWise PSA on the cloud.
I rate ConnectWise PSA a seven out of ten.
We use the solution for ticketing.
I am impressed with the product's integration with other applications.
The product is counter-intuitive for me.
I have been using the product for three years.
There is no issues with the product's stability. It is a rock solid product.
The product is scalable.
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Neutral
I would rate the product an eight out of ten. It is one of the best products that I have ever worked with. You can use the tool better once you get familiar with its documentation.