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PriyankaShah - PeerSpot reviewer
Digital Marketing &Transformation Specialist at Bajaj Auto Limited
Real User
Provides good customization, but its UI could be more user-friendly
Pros and Cons
  • "The most valuable feature of LeadSquared is the customization."
  • "The solution’s UI could be more user-friendly."

What is our primary use case?

LeadSquared is our central CRM system, in which leads from across platforms are captured and stored. It's our central system for calling and collecting leads.

What is most valuable?

The most valuable feature of LeadSquared is the customization. Since it's a frugal organization, the tool can be customized to my requirements.

What needs improvement?

The solution’s UI could be more user-friendly.

For how long have I used the solution?

I have been using LeadSquared for four years.

What do I think about the stability of the solution?

LeadSquared is a very stable solution.

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

More than 500 users use LeadSquared in our organization.

I rate the solution an eight out of ten for scalability.

Which solution did I use previously and why did I switch?

I have previously used Salesforce. LeadSquared is cost-effective as compared to Salesforce.

How was the initial setup?

The solution's initial setup is straightforward and not so complicated.

What about the implementation team?

We were able to set up the solution within a month.

What was our ROI?

We are continuing to use the solution and driving value out of it. With LeadSquared, we have a central view of all customers, and we are able to market them better.

What's my experience with pricing, setup cost, and licensing?

Since we use the enterprise solution, a lot of costs are involved. However, we use it because it helps us with our use case. We have an annual renewable license for LeadSquared.

What other advice do I have?

The solution’s integration capabilities are very good. Recommending the solution to other users depends on the organization's budget and future aspirations. It also depends on how the organization wants to integrate the solution with the marketing cloud and its technology stack. I would recommend LeadSquared to a small organization that doesn't have an infrastructure in place.

Overall, I rate the solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SF Pardot admin at a tech services company with 51-200 employees
Real User
Provides good reporting and helps improve sales
Pros and Cons
  • "The most valuable features of the solution are reporting and dashboards."
  • "The solution's scalability has some limitations."

What is our primary use case?

We can store our leads and track the sales. We can store objects like contacts, opportunities, and accounts in our Salesforce database. It will help to close deals faster. Suppose a contact is interested in purchasing something. That information is stored in the Salesforce database, and you can track the current level of contact.

For example, before they sign the deal, the contact wants some discount. You can see this data, know the sales process, and close the deal easily. One advantage of the solution is that it helps to improve our sales.

What is most valuable?

The most valuable features of the solution are reporting and dashboards. You can easily compare how many products were sold last year and this year.

What needs improvement?

The solution's scalability has some limitations.

For how long have I used the solution?


What do I think about the stability of the solution?

Salesforce Sales Cloud is a stable solution.

What do I think about the scalability of the solution?

The solution's scalability has some limitations. If you want to add more users, you need to purchase or subscribe to the advanced version. Some big organizations purchase an unlimited edition, which allows more than 1,000 users. Only a few people can use the basic version.

How are customer service and support?

The technical support team is available 24/7, and I am satisfied with the technical support for the solution.

What other advice do I have?

I would recommend the solution to other users.

Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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