Share your experience using IBM Cloud Event Management

We use the solution for patching. 

It's not just one feature I like the most. Every person wants to collect and rate logs, and I value how the Splunk Enterprise Platform handles this.The most valuable part for us is setting up the alerts and reports to manage the logs and log metrics. We use it to support every tool across the entire bank.We are the ones who manage all the data, and if there's any issue, everything depends on the Splunk Enterprise Platform. 

The tool uses upgraded rules restricting access to specific people, ensuring that only certain individuals can edit. Everyone else has read-only access. Splunk Enterprise Platform's dashboard and visualization features are good. These features are some of the best parts of the software because you can customize the dashboard however you need. The user interface is perfect and keeps getting better with new updates. It's very user-friendly, allowing everyone to create their dashboards easily.

The Splunk Enterprise Platform has room for improvement, particularly in automating the permissions process during app promotions. Currently, permissions are manually set when different teams request an application move to production, which is time-consuming. Automating this process would streamline operations by automatically assigning the appropriate permissions and roles to specific services or teams, reducing the need to review each request ticket manually.

I have been using the tool for one year and five months. 

I would rate the tool's stability as ten out of ten. It provides outstanding security and is also very user-friendly.

We have encountered issues with scaling up and handling increasing data volumes, but we address them according to customer requirements. As for scalability, I would rate it a nine out of ten.

The solution's support uses a ticketing system to address dashboards, alerts, reports, etc. If server issues or alerts are triggered, they respond by raising a ticket. They investigate the problem by checking logs and assessing any impact on disk storage.

I handle smaller support tasks myself but escalate them to my head for high-priority issues.

My company's senior SMEs help with the deployment process. 

The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing.

Currently, we are on-prem. However, we have started cloud migration in the last few months. I rate the overall solution a ten out of ten. In daily life, every IT company should use it to monitor its logs. It is an emerging tool. 

We use the solution for ticketing, marketing, and sales purposes. It is also used for generating leads, converting them to opportunities, and completely managing sales. It captures every lead it encounters, and complete tracking can be available there. It's a good tool for the marketing and sales team to build their business.

Salesforce is also used to resolve tickets or grievances. Suppose an organization with thousands of customers chooses Salesforce as a platform. To service those customers, grievances or tickets would be assigned in the solution. From there, there would be the next stages of assigning the ticket, like L1, L2, AND L3, to the different teams in the organization.

Salesforce Service Cloud is a user-friendly and flexible CRM tool that provides good accessibility and security. Salesforce Service Cloud is a good tool for managing customer CRM.

The solution’s user interface could be improved and enhanced.

I have been using Salesforce Service Cloud for one year.

I rate the solution ten out of ten for stability.

I rate the solution’s scalability ten out of ten.

The solution's technical support is customer-friendly and knowledgeable.

We take subscriptions for the solution. From the subscription, there would be a set of people installing the tool based on the company's requirements. There would be some technical people deploying the solution for us. Also, Salesforce provides assistance and support based on our requirements.

Salesforce Service Cloud is actually a good tool. Every customer needs a quick response because the customer is ultimately what every organization needs to serve. Only when customers are satisfied can we get more results. That is how our organization can also have good feedback and work.

Every customer contacts us via phone, and every call cannot be monitored. Salesforce captures everything, including leads, and quickly responds so that customers feel satisfied by the issues being addressed. Based on the escalation metrics, the issues would be closed within one, two, or three days.

The solution provides good integration. It is a tool we use without coding, and it works well. The solution has a single user for one branch. Salesforce Service Cloud is a user-friendly and flexible solution that provides good accessibility and security. The login and integration part is also good from system to system.

The solution's artificial intelligence capabilities are good. I would recommend Salesforce Service Cloud to other users because it is a good CRM software.

Overall, I rate the solution ten out of ten.