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Kauhslendra  Singh - PeerSpot reviewer
Business Development Manager at Drishti IAs
Real User
Has an easy-to-understand user interface
Pros and Cons
  • "The most valuable feature of LeadSquared is an easy-to-understand user interface."
  • "The solution's report section is not very capable and could be improved."

What is most valuable?

The most valuable feature of LeadSquared is an easy-to-understand user interface.

What needs improvement?

The solution's report section is not very capable and could be improved.

For how long have I used the solution?

I have been using LeadSquared for three and a half years.

What do I think about the stability of the solution?

I rate the solution’s stability a five or six out of ten.

What do I think about the scalability of the solution?

The solution's scalability has majorly impacted our company's growth. More than 200 users are using LeadSquared in our organization.

I rate the solution an eight out of ten for scalability.

How are customer service and support?

The technical support team responds immediately, but it takes them 10 to 15 days to provide a technical resolution to our issues.

How would you rate customer service and support?

Neutral

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup six and a half to seven out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is not cheap, but it's moderate. LeadSquared is not as costly as other CRM solutions.

What other advice do I have?

We started using LeadSquared's basic functions. Currently, we are using the solution's features, such as automation, reports, automated emails, and marketing sections, which have increased our efficiency. LeadSquared has helped streamline our marketing campaigns. We initially didn't have marketing strategies or a platform with landing pages, but this changed after we started using LeadSquared.

LeadSquared is a SaaS based solution.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MrinalSharma - PeerSpot reviewer
Solutions Architect - Marketing Automation at Nagarro
MSP
Easy to build and learn, enables customization of reports, and provides good integrations
Pros and Cons
  • "The solution enables the customization of reports."
  • "HubSpot’s scoring is not good."

What is our primary use case?

HubSpot Marketing Hub is a marketing automation tool. We use the solution for workflows, landing pages, forms, build-out, emails, and scoring.

What is most valuable?

The workflow is pretty good. It’s quick and easy because we don't have to create different campaigns. We have to build different campaigns in Marketo. In HubSpot, we can have everything in a single workflow. The tool is easy to build and can be learned quickly. The solution enables the customization of reports. It also provides good visuals.

The integrations are good. There are a lot of apps in HubSpot’s marketplace. We can install them directly. HubSpot is customizable using the React card. The UI of the objects can be customized using the React card. To do it, we would need developers who know React.

What needs improvement?

HubSpot’s scoring is not good. The email template can be made a little better.

For how long have I used the solution?

I have been using the solution for five years.

What do I think about the stability of the solution?

The tool breaks sometimes. Like Marketo, HubSpot also provides a URL to check if something is broken. I rate the stability a nine out of ten.

How are customer service and support?

Recently, I faced some stability issues. I was deleting a custom object. There was nothing in the UI, but it still showed that one record needed to be deleted. I’m still discussing the issue with the support team. The support team could improve its response time and knowledge.

How would you rate customer service and support?

Neutral

How was the initial setup?

The product is deployed on the cloud. The initial setup is easier than Marketo. It requires some expertise.

What's my experience with pricing, setup cost, and licensing?

The solution is cheaper than its competitors.

Which other solutions did I evaluate?

HubSpot has workflows. There are no campaigns like Marketo. HubSpot campaign is a folder structure. For example, if we are hosting a webinar, we will have four emails, one landing page, one form, one blog post, and one case study. We can combine all these assets and put them into one campaign in HubSpot. The campaign acts as a folder. When we click on a particular campaign, it will show the reports or statistics of the activities that have been done.

What other advice do I have?

The product will become complex if we have many different conditions. We must minimize the screens so we can see the complete chart. We are partners. I recommend the tool to people looking for a good and cheap solution. It is suitable for small and medium-sized businesses. Overall, I rate the product an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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