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Will Sefara - PeerSpot reviewer
Managing Director at Will Consulting
Real User
Top 10
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A highly stable solution used for enterprise management
Pros and Cons
  • "The solution is highly stable."
  • "Asset Discovery is a feature that should be added."

What is our primary use case?

The solution is used for enterprise management.

What needs improvement?

Asset Discovery is a feature that should be added.

For how long have I used the solution?

I have been using 4me for two years. 

What do I think about the stability of the solution?

The solution is highly stable. 

What do I think about the scalability of the solution?

I think it's mainly for small and medium, but you can be a trusted enterprise as well.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive. I rate it an eight out of ten. 

What other advice do I have?

Overall, I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PawanKumar13 - PeerSpot reviewer
Chief Manager E&I at a manufacturing company with 5,001-10,000 employees
Real User
Top 20
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User-friendly interface and can be used as a helpdesk
Pros and Cons
  • "The solution has a user-friendly interface."
  • "I would like to see a mobile version of ServiceNow."

What is our primary use case?

We are using ServiceNow as a helpdesk.

What is most valuable?

We are using ServiceNow as a helpdesk. If I have any issues, I just raise a request. It is a very nice tool for communicating with my headquarters team. The solution has a user-friendly interface.

What needs improvement?

I would like to see a mobile version of ServiceNow.

For how long have I used the solution?

I have been using ServiceNow for five years.

What do I think about the stability of the solution?

I rate the solution’s stability ten out of ten.

What do I think about the scalability of the solution?

Approximately 10,000 users use the solution at our headquarters. Apart from that, we have 15 subsidiaries with 2,000 more users. In total, around 12,000 users use ServiceNow.

I rate the solution a nine out of ten for scalability.

Which solution did I use previously and why did I switch?

I have previously used ManageEngine. ServiceNow is better than ManageEngine in terms of scalability.

What other advice do I have?

The solution is installed on our cloud server. We can access it from anywhere, and it works smoothly. Would recommend ServiceNow to other users.

Overall, I rate the solution ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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