Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights
Pros and Cons
"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."
"During business hours, it has worked absolutely fine without any issues."
"As part of the improvement, there are certain categories, like for the China market, where we face issues."
"As part of the improvement, there are certain categories, like for the China market, where we face issues."
What is our primary use case?
We are using this for an eCommerce product for live customers. This is used to monitor business performance, checking if customers are able to make payments on time or if they encounter issues during online shopping. If there are issues in a specific market, we can monitor the entire country and identify the frequency of issues. We wait for 15 minutes and, if the frequency increases, we take quick action.
What is most valuable?
One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues. Another feature is regional filtering, which allows us to filter the market based on risk. For instance, suppose we want to identify issues in all markets over the last twenty-four hours. These are the two features we use most frequently.
What needs improvement?
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
For how long have I used the solution?
I have used the solution for around four years.
What do I think about the stability of the solution?
So far, we have not found any issues. During business hours, it has worked absolutely fine without any issues.
How are customer service and support?
I haven't reached out to technical support so far, so I'm not sure about it. I did not contact anyone in Catchpoint technical team.
How was the initial setup?
The initial setup is very simple. There is no complexity in that.
Which other solutions did I evaluate?
We have Grafana, which is a tool for monitoring at the functional level. However, this functional level is not available in Catchpoint.
What other advice do I have?
Overall, for Catchpoint, my advice is if there is any plan for improvement, it would be helpful, and maybe the number of users will increase. I would give a rating of seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Efficiently identifies network issues and generates detailed reports
Pros and Cons
"The product's most valuable feature is the ability to identify and troubleshoot network issues."
"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."
What is our primary use case?
I use the platform for endpoint monitoring, web page monitoring, and server activity tracking. It helps diagnose issues within networks, service providers, or local data networks.
What is most valuable?
The product's most valuable feature is the ability to identify and troubleshoot network issues. It provides insights into problem areas and helps generate detailed reports for claims and issue resolution.
What needs improvement?
The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats.
For how long have I used the solution?
I have been working with Catchpoint for almost a year.
How was the initial setup?
The setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.
What other advice do I have?
The tool provides rapid alerts, typically within five minutes. It enhances response times and improves operational efficiency.
I recommend it to others and rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
