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Examples of the 84,000+ reviews on PeerSpot:

Akshay Manchalwar - PeerSpot reviewer
Technical Support Engineer at Cybage Software
Real User
Top 5
A flexible solution that provides logs for troubleshooting purposes
Pros and Cons
  • "Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
  • "It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."

What is our primary use case?

We use Catchpoint to monitor our websites in real-time. It helps us keep track of various metrics. 

What is most valuable?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn. 

What needs improvement?

It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow.

For how long have I used the solution?

I have been using the product for a year. 

What do I think about the stability of the solution?

I haven't encountered any issues with the product. 

What do I think about the scalability of the solution?

My company has 50 users. 

How are customer service and support?

I haven't contacted the tool's support team yet. 

What was our ROI?

The solution is worth its money. 

What other advice do I have?

The product is flexible and good. We receive alerts through various channels like CRM, and directly from Catchpoint and Sumo Logic. These alerts prompt us to investigate and troubleshoot issues in real-time on our production servers. I rate it an eight out of ten for its flexibility. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Flag as inappropriate
General Manager at a consultancy with 1-10 employees
Reseller
Top 20
Great for end vision monitoring and helps our organization create network status while focusing on the synthetic solution
Pros and Cons
  • "Catchpoint provides a great amount of information."
  • "Catchpoint can be improved by focusing solely on network monitoring."

What is our primary use case?

Our primary use case for the solution is for end vision monitoring with an endpoint solution. We also use them to create network status while focusing on the synthetic solution because of digital monitoring. Catchpoint provides a great amount of information, and customers want budgets, so they spend less on cheaper products. Catchpoint has a better chance to increase its market, but they have been focusing on the synthetic force because there is a clear advantage and digital monitoring. We deploy the solution on-premises.

What needs improvement?

Catchpoint tries to cover the full stack of other computers. However, it is not a good idea because many computers can check the complete spec monitoring, like Datadog, New Relic and Dynatrace. Hence, Catchpoint can be improved by focusing solely on network monitoring.

Additionally, for the old process, we provided a base point that is not cheap compared to a more affordable version like pin down. So further improvements can be made by assessing their strategy and improving brand marketing for the latest version of Catchpoint because many customers are unaware of it.

For how long have I used the solution?

We have been using Catchpoint for over four years.

What do I think about the stability of the solution?

I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the scalability an eight out of ten.

How are customer service and support?

We get customer service and support from our vendors.

What about the implementation team?

We implement it with a vendor team.

What's my experience with pricing, setup cost, and licensing?

I rate the price a two out of ten, where one is a high price and ten is a low price.

What other advice do I have?

I rate the solution a six out of ten. The solution is good but can be improved by focusing solely on network monitoring and improving its marketing strategy to strengthen consumer awareness of the solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller