Share your experience using Teradata Customer Interaction Manager

The tool is a simple solution that is easy to use. It helps with team collaboration. 

Zoho CRM Plus needs to have more detailed reports. 

I have been using the product for two years. 

I rate Zoho CRM Plus's stability a seven out of ten. 

I rate the tool's scalability a seven out of ten. My company has 12-13 users who use it daily. 

We switched to Zoho CRM Plus since the pricing was cheaper. 

The solution's deployment is easy and takes two months to complete. One person handled the deployment. 

A consultant helped us with the deployment. 

I rate the solution's pricing a three out of ten. It is very affordable. 

I don't use the tool daily; I use it for reports. I rate the overall solution an eight out of ten. I recommend it because it is easy, stable, and reliable. 

The solution's use cases differ from client to client. Clients have their own use cases, such as education, enterprise, health care, and government.

Delighted by Qualtrics is good for visualization purposes. We can frequently analyze the data with the help of dashboards. The solution has other extra features, like Stats iQ, Text iQ, and Predict iQ. We can integrate the tool with any other system through out-of-the-box integration.

There are some limitations in the survey flows. We can't migrate the data from one source to another source with the help of supplemental data. There are some limitations to that process. Sometimes, a lot of emails bounce back during email distribution. This negatively impacts the client, who wonders why the emails bounce back even though they have whitelisted all the IP addresses.

We cannot use the solution's dashboard to create everything the clients ask. Sometimes, we have to restrict them to the only available options to create any kind of visualization they want. Sometimes, when we create a custom matrix in the dashboard, the whole dashboard we created breaks down. Then, we have to create the whole dashboard from scratch again, which causes a lot of time constraints.

I was recently setting up a Salesforce rule wherein I was trying to pull the data from the Salesforce end into Qualtrics. However, it gave me an error stating that you can't use this workflow and didn't allow me any kind of workflow rule. It has been happening for the past one to two weeks. We have raised this issue with Qualtrics support but haven't gotten a satisfactory reply.

I have been using Delighted by Qualtrics for more than two years.

We didn’t face any stability issues with the solution.

I rate the solution an eight out of ten for scalability.

When we raise an issue, the support team takes about one to two days to solve it, and we can't wait that long. When we try to explain our issue on a phone call, they say they will discuss it with our internal team, which will take one to two business days. Solving our issue takes a lot of time, and our clients can't wait that long.

Neutral

For some clients, the solution's implementation generally takes one to two years. For others, it takes about eight, 12, or 14 weeks.

When the sales team tries to sell this product to clients, they ask what they can achieve or what benefits they can get from this tool. Some clients felt that this product was expensive when the sales team tried to sell it to them.

Integrating the solution is easy for some of the out-of-the-box workflow rules. However, we sometimes face challenges because of restrictions on the client side. The solution provides good real-time feedback. The product is updated each month, and we learn a lot of new things. We try to implement everything that has been upgraded into the tool in our sandbox environment.

I would recommend the solution to other users. If you wish to do any kind of survey analysis, Delighted by Qualtrics is a great tool for analyzing your data. Not only can you analyze your data, but you can also do any statistical analysis, analyze your data, send data with the help of KPIs, and create any kind of integration.

If you wish to send your data from Qualtrics, you can export it or create some API-based use cases. You can automatically update to any kind of platform that you wish to use. Other than that, you can also use the solution to keep your data private.

Overall, I rate the solution an eight out of ten.