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David Hatfield - PeerSpot reviewer
ERP Director/Partner at UniverseIT
Real User
Top 5
Easy to deploy, extremely stable, and highly scalable
Pros and Cons
  • "Microsoft Dynamics 365 Business Central is extremely stable as it does not rely on our in-house servers."
  • "The configuration packages can be somewhat tiresome at times, and they can be slow when loading data."

What is our primary use case?

Microsoft Dynamics 365 Business Central is a cloud-based product that differs from GP in several ways. One of the major differences is that in GP, general ledger account numbers consist of a string of segments that represent dimensions or ways to categorize data, such as departments or regions. These segments must be strung together to create one long account string. However, in Business Central, these segments work independently, and users do not have to create a long account string. Instead, they define specific codes for each dimension, making it more dynamic and easier to manage. Although new users may take some time to adjust to this change, they will quickly see the benefits of the system.

Business Central can be used for managing payables, vendors, customer sales, receivables, inventory purchase orders, and financial reporting, just like GP. However, it is more connected to other systems because it is cloud-based and developed with the latest programming language. As a result, it can easily connect with other systems, and other developers can create interfaces for Business Central. The system is much easier to use, even for simple tasks like managing a checkbook, as it allows users to connect their checking accounts and have all their bank transactions automatically flow into the program.

Business Central is also capable of receiving data from other cloud solutions, making it easier to manage data and focus on reporting. Unlike GP, where data entry was a manual process and importing data was time-consuming, Business Central allows for data to be automatically imported into the system. This enables users to focus on how the data is stored and reported, rather than spending time on data entry.

How has it helped my organization?

Microsoft Dynamics 365 Business Central constantly improves and automatically rolls out upgrades to users without requiring any action from them. The upgrades are released at scheduled times, and users are not obligated to initiate or perform any tasks related to the upgrades. In contrast, with GP, where users have the option to upgrade, consultants must download and install the upgrade on the server and workstations, which can be a lengthy and tedious process. However, Microsoft has taken over this process with cloud-based upgrades. Business Central is a top-rated ERP system that competes with SAP for mid-sized companies, while Microsoft's F and O solution competes with Fortune 500 companies. If improvements are needed, users can configure modifications themselves or find third-party add-ons through the App Store to achieve the desired functionality.

What is most valuable?

Having dynamic dimensions definitely makes managing much easier. For example, when I was a financial systems manager for a publicly traded company using GP, creating a new expense account required about four hours of work because we had to create the account string for every department, line of business, and region. This resulted in over 800 unique account strings. In Business Central, creating a new expense account is much simpler and independent of other dimensions. When coding transactions, we select the main account number, line of business, call center, and region separately. This is a huge benefit and Business Central is also device agnostic, allowing it to be operated on any device. GP is a Windows-based program that requires a laptop or PC to operate and a VPN to connect to the database from home, making it slower outside of the office. Microsoft Dynamics 365 Business Central is better suited for the new workplace environment where many people work from home.

What needs improvement?

The configuration packages can be somewhat tiresome at times, and they can be slow when loading data. However, I have discovered a way to increase their speed by reducing the number of columns included in the imported data. Perhaps Microsoft could enhance its configuration packages in this regard.

For how long have I used the solution?

I have been using Microsoft Dynamics 365 Business Central for years.

What do I think about the stability of the solution?

Microsoft Dynamics 365 Business Central is extremely stable as it does not rely on our in-house servers. Additionally, we are able to back up instances and all other data. Thus far, I have not experienced any issues with the system's stability.

What do I think about the scalability of the solution?

Microsoft Dynamics 365 Business Central is highly scalable.

How was the initial setup?

The initial setup is straightforward. Microsoft provides an automated setup wizard that enables even those with minimal experience to complete all necessary setups simply by following the prompts.

The deployment time can vary depending on the company. However, it's possible for a company to deploy within a couple of weeks by inputting and beginning balances and providing training. Although, typically, most companies take at least two to three months because they need to migrate data and undergo training. Nonetheless, the deployment time is still considered relatively fast.

What about the implementation team?

We implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

Microsoft Dynamics 365 Business Central is a more cost-effective option for entry-level users. Firstly, there is no need to purchase user licenses, unlike GP which costs around $3,000 per user. Instead, Business Central charges a monthly fee of $70 to $100 per user. Although the recurring cost may add up over time, it is not a substantial up front expense like GP.

What other advice do I have?

I give Microsoft Dynamics 365 Business Central nine out of ten.

I have not required technical support as there is an abundance of documentation available for almost anything we need. Moreover, if any issue arises, it is often due to our inadequate understanding of the instructions, and there is no necessity for Microsoft to fix it. Essentially, everything functions as intended. Therefore, if the outcome is not satisfactory, it is often due to our own lack of diligence.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Craig Kona - PeerSpot reviewer
Chief Information Officer at SYNOVA CONSULTANCT
Real User
Has different modules for HR, CRM, marketing, point of sales, etc.
Pros and Cons
  • "The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email marketing, and more, which can greatly benefit businesses."
  • "The tool needs to improve its scalability."

What is our primary use case?

The tool offers a range of modules, initially starting as open source and later becoming official. These modules cover various aspects, such as accounting and CRM. Overall, Odoo can be considered an open-source ERP with CRM functionality.

What is most valuable?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email marketing, and more, which can greatly benefit businesses.

Its price point is often attractive to companies, especially compared to other software applications like SAP. Smaller organizations, in particular, may find Odoo appealing. 

It offers APIs that enable integration with external systems. Additionally, internally, Odoo is well-integrated, allowing for the transfer of information between different modules.

The company's value in using Odoo lies in its wide range of modules covering areas such as CRM, accounting, inventory, HR, point of sale, and marketing sales. Additionally, the user licenses are relatively inexpensive compared to other ERP solutions.

What needs improvement?

The tool needs to improve its scalability. 

What do I think about the stability of the solution?

I rate the tool's stability an eight out of ten. 

What do I think about the scalability of the solution?

The tool is scalable in various ways, and I rate it a seven out of ten. 
In our organization, we were primarily involved in Odoo development, maintenance, and support on behalf of our client. Within that client's setup, there were approximately 20 end users.

How are customer service and support?

The solution's support is good. 

How was the initial setup?

The installation process is straightforward. Overall, having someone who knows what they're doing is key to successfully implementing Odoo.

What was our ROI?

We didn't use Odoo internally but maintained and supported it for our clients. However, considering its affordability compared to solutions like SAP or Oracle, I would guess the return on investment is quite high.

What's my experience with pricing, setup cost, and licensing?

The solution's licensing costs are low compared to its competitors. 

What other advice do I have?

Python is the programming language used in Odoo. Our support team needs at least some understanding of Python, as they may need to perform intricate tasks within the Odoo system. Fortunately, our team has a skilled developer who can handle these tasks.

I rate the overall solution an eight out of ten. I would recommend Odoo to others. As Odoo is written in Python, you'll need a Python developer or someone proficient in Python. This is important for making changes to the system and integrating it with external systems via the API.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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