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Principal Architect and Advisor at Synechron
Real User
Top 10
Has efficient technical support services, but the connectors need to compatible with specific domains
Pros and Cons
  • "The product helps efficiently work with different connectors from different back-end systems."
  • "They should add connectors to banking applications and other specific industries."

What is our primary use case?

We use IBM Integration Bus within a finance domain.

What is most valuable?

The product helps efficiently work with different connectors from different back-end systems.

What needs improvement?

IBM Integration Bus needs to be more compatible with stable connectors for specific domains. For instance, it has two protocols: ISO 8583, a legacy protocol, and ISO 2022, which works on XML for the finance sector. Similarly, they should add connectors to banking applications and other specific industries.

For how long have I used the solution?

We have been using IBM Integration Bus for ten years.

What do I think about the stability of the solution?

Being in the market for quite some years, IBM is a very stable and mature product. I rate its stability a seven out of ten.

How are customer service and support?

The technical support services are good.

How was the initial setup?

Primarily, our customers have the product deployed on-premises to follow protocols. Some customers deploy on private clouds as well. The product’s installation and configuration process is straightforward. It takes six months to two years, depending on the complexity of specific requirements.

What other advice do I have?

I rate IBM Integration Bus a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementor
Senior Software Enginner at A.P. Moller - Maersk
Real User
Interfacing flexibility enhances integration capabilities while improving personalization features
Pros and Cons
    • "Since it's not a core LMS platform but a module in an HCM platform, if they bring in more personalization aspects from an admin perspective for us to build to give user experience, that would be great."

    What is our primary use case?

    I am working on the core learning platform with integration to third-party systems for content, but not with Prism for analytics. We are using the standard reports, not Prism.

    How has it helped my organization?

    We have experienced enhanced collaboration among departments through the Workday Business Process Framework's rule-based access and notification systems. We have multiple departments, and we ensure they have only organizational structural permissions. They cannot see any other department accesses, from training to permissions given to them to what is available for them. This has all been built as a permission.

    What is most valuable?

    The best feature is that with the Workday Business Process Framework, once you set it, you don't have to have a lot of manual interference. In other platforms of LMSs, assignments require manual interference every single time.

    With the Workday Business Process Framework, if I trigger something, it keeps rotating. If I need to make a minor change, it works fine without impact. With other assignments, you have to stop the current one and create a new one.

    Editing the current Workday Business Process Framework to trigger something is more feasible than editing an entire assignment in any other platform.

    From the in-built versions to making sure you have a community of practices adapted inside the system, learners have a much better understanding, and you can utilize the Flex Teams to do community management. We are also utilizing many in-built features in terms of dashboards that are currently there for an admin perspective.

    The platform is capable of doing much better. It depends on how you want to use it. If you search online, you see very limited capacities of Workday that we can use, but when you drill down and see how best you can utilize it, you have much better versions of how Workday Learn can be used.

    What needs improvement?

    The dependency of the current step for the future triggers should be more relatable rather than affecting the entire system.

    From an LMS perspective, I would prefer to see more personalization because everybody comes with an expectation of learner experience and user experience.

    Since it's not a core LMS platform but a module in an HCM platform, if they bring in more personalization aspects from an admin perspective for us to build to give user experience, that would be great.

    For how long have I used the solution?

    I have been working on the whole product for the past two and a half years, with Workday Learn for the past one year.

    What was my experience with deployment of the solution?

    We haven't utilized the customizable architecture for process management.

    What do I think about the stability of the solution?

    Compared to the best in the breed market LMSs, from Cornerstone to SuccessFactors, I feel the Workday Business Process Framework is reasonable. If you take it as a whole product, you get a reasonable offer.

    I have been satisfied with the stability, scalability, and interface. The interface is fine, and you have the ability to integrate it with multiple third-party content providers.

    What do I think about the scalability of the solution?

    I have been satisfied with the stability, scalability, and interface. The interface is fine, and you have the ability to integrate it with multiple third-party content providers.

    If you take it as just an individual module, you'll find it too expensive. However, compared to what the other LMSs quote you, it's much better and a much more reasonable price.

    How are customer service and support?

    The technical support for both Workday Business Process Framework and Cornerstone is good. You need to make sure what you want to raise is correct, and you get instant responses.

    They clearly give you certain templates to bring in your data from the current LMS to the Workday LMS.

    We get help from Workday themselves. We also get support from Cornerstone's consulting team that helps release the data from their APIs and get it pushed into the Workday Learn.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I worked with Cornerstone, Saba, SumTotal, Moodle, Canvas, and Adobe Captivate.

    How was the initial setup?

    It's very straightforward because they clearly give you certain templates to bring in your data from the current LMS to the Workday LMS.

    What about the implementation team?

    We get help from Workday themselves. We also get support from Cornerstone's consulting team.

    What was our ROI?

    The platform is capable of doing much better. It depends on how you want to use it.

    For Workday, you either go with their Extend module or you use the developer apps that they provide where developers can build something for you, but personalization is very limited.

    What's my experience with pricing, setup cost, and licensing?

    If you take it as just an individual module, you'll find it too expensive. However, compared to what the other LMSs quote you, it's much better and a much more reasonable price.

    Which other solutions did I evaluate?

    Compared to the best in the breed market LMSs, from Cornerstone to SuccessFactors, I feel the Workday Business Process Framework is reasonable.

    What other advice do I have?

    I am working on the core learning platform with integration to third-party systems for content, but not with Prism for analytics.

    With Cornerstone, if you go for an LMS, it's an LMS, but with other modules, you get many other things, though that becomes very expensive.

    On a scale of 1-10, I rate this solution a 9.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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