What is most valuable?
I use SAP BusinessObjects GRC in my company to take care of the area revolving around reporting. The tool helps create reports for projects, including the creation of any ad-hoc reports. With the tool, our company can get access to any data sources from where we can get data, which allows us to use more functionalities.
What needs improvement?
There isn't anything in particular that my company doesn't like about the product. It is an old system that is currently being used by its users, which works in areas like prompts and reports. I think the old system is better than the new one. From an improvement perspective, the tool needs to ensure that the new technologies it offers are better than the old ones.
For how long have I used the solution?
I have been using SAP BusinessObjects GRC since 2016, meaning I have around ten years of experience with the product. I use the solution's latest version. I have experience with SAP BusinessObjects BI 4.3.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven out of ten.
My company has around 20 users of the solution. At times, there are multiple users who use a single account, meaning there might be around 60 to 80 users of the product.
How are customer service and support?
My company does use the support offered on the product's website, but the employees of SAP in my region are not helpful for any of the issues we face. My company has had a problem with support for two or three years.
I rate the technical support a five out of ten.
How would you rate customer service and support?
How was the initial setup?
The solution is deployed on private cloud services offered by AWS.
What's my experience with pricing, setup cost, and licensing?
The product's licensing costs involve a one-time purchase. The tool also allows others to make annual payments towards the licensing charges of the product. From a price perspective, I consider the tool to be a profitable solution for my company. For the concurrent users in the public, the tool is very expensive.
What other advice do I have?
My company is in touch with the vendor who takes care of the maintenance phase of the solution.
I cannot recommend the product to other organizations. Other organizations can choose from the many technologies available in the market.
There are a lot of technologies and tools that are available in the market. As I haven't used SAP Analytics Cloud, I can't give a good rating for SAP BusinessObjects GRC, which is an old tool.
I rate the overall product a six out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.