We compared Pega BPM and ServiceNow based on our users’ reviews in four categories. After reading the collected data, you can find our conclusion below.
Comparison of Results: Based on the parameters we compared, ServiceNow seems to be the superior solution. The main difference between these products comes from the tools that ServiceNow users can employ to create whatever they deem necessary. Pega BPM’s features are not as powerful in this regard.
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
"Pega BPM offers a lot of out-of-the-box functionalities."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"The user interface and the ease of developing the workflow for an application are valuable features."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"It's a good tool for workflow automation."
"The tool reduces our costs."
"Pega BPM's most valuable feature is the use of CDX to solve problems."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
"The solution's pricing model or licensing model could be a little better."
"There is a scarcity of resources who have worked with this solution before."
"The UI part needs improvement."
"The initial setup takes time."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"It needs more integration with other platforms."
"The Express edition does not allow the option for scripting."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"The capital expenditure neeed to get the tool up and running is extensive."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"ServiceNow doesn't cater to the Middle Eastern market."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"I do not like the user interface."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
Pega BPM is ranked 7th in Rapid Application Development Software with 57 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Pega BPM is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Pega BPM is most compared with Camunda, Appian, Microsoft Power Apps, IBM BPM and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Pega BPM vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
