We performed a comparison between Appian and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: ServiceNow comes out ahead in this comparison. It enables organizations to deliver solutions faster and allows users to track solutions using real-time data to ensure continual progress and positive, effective outcomes. ServiceNow is very robust and stable and updates frequently so users always have the best tools available to them.
"This is the most complete solution of its kind."
"Good workflow engines that bridge the gaps of processes."
"The technical support is excellent."
"Rapid development with low-code makes it easier to quickly get apps implemented and the time to break-even and ROI is much faster."
"Form building capabilities and well thought out process modelling are key points to this product."
"Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster."
"Another advantage of this tool is its reports and records. You can maintain dashboards, layouts. If you with a Java solution, it takes six months time. If you use this tool, you can finish in one or one and a half months' time."
"Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"The solution integrates well with other products."
"It is user-friendly and simple to use."
"SPM and ITSM features are the most helpful."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"ServiceNow is easy to use."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"The solution could improve robotic process automation."
"One of the areas that Appian is working on is to improve its UI capabilities and give more flexibility to the UI."
"Appian could include other applications that we could reuse for other customers, CRM for example."
"Architecture of product and scalabiility issues."
"If we could calculate the amount of data that will be realized, it would help us a lot."
"It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution."
"If that had more DevOps capabilities, it would be an excellent product."
"Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"They could improve license management, particularly when integrating different applications or toolsets."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"I would like to see Advanced Intelligent Automation."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Appian is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, Pega BPM and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM. See our Appian vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
