We performed a comparison between Appian and Pega BPM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Appian comes out ahead in this comparison. Pega BPM users say it is not robust enough. In contrast, Appian is a high-performing, reliable product.
"I find the BPM the most valuable feature."
"The tech support is quite good."
"Appian's most valuable features are the quick time it takes to develop for the market. It's easy and faster than other BPM solutions."
"The initial setup was seamless. We didn't run into any hardships at all."
"It reduces development time in half making us more efficient."
"The most valuable features of Appian are workflow management and the ease with which you can build the UI."
"Technical support is quite responsive."
"The Application Designer is very user friendly. There are also lot of plug-ins that you can use and, for the most part, they are free."
"The most valuable features of Pega BPM are low code, no code, functionality, and easy development."
"The interface is quite simple and easy to use, even for beginners."
"Can do a lot of things with minimum time and cost."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"It is a stable product."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"The stability has been good. We haven't had any issues."
"Allowed us to develop and quickly release with confidence using cloud technologies."
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"The tool itself is pretty good, but the main area that we struggled with was the backend. The frontend development is really good, but the backend modeling can be streamlined a little bit. There are good integrations, but tying them through the data layer and then up into the frontend could be improved a little bit. It does read/write on the data source, and you can configure it to just write or just read, but there is a little bit of work involved."
"Lacks integration with other products."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"The solution could improve robotic process automation."
"We would like to have more granular control for interface styling."
"Appian could include other applications that we could reuse for other customers, CRM for example."
"The ability of the interface to load automatic data is not great."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"The workflow automation can be slow, so there is room for improvement there."
"The initial setup takes time."
Appian is ranked 4th in Business Process Management (BPM) with 58 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. Appian is rated 8.4, while Pega BPM is rated 8.2. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Mendix, whereas Pega BPM is most compared with ServiceNow, Camunda, Microsoft Power Apps, IBM BPM and OutSystems. See our Appian vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors, best Process Automation vendors, and best Rapid Application Development Software vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.