We performed a comparison between Kaseya VSA and Microsoft Windows Server Update Services based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"Provides efficient automation."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"Kaseya VSA's best features are auditing and reporting."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"The patching is very efficient and we can rely on the alerts that we receive."
"The performance has been okay."
"The central points of managing product updates have been the tool's most valuable features."
"The most important aspect is that we can centrally deploy the updates that are necessary for the organization. It's important."
"The interface is easy to use."
"We can track the updates of the PC and servers."
"Compared to Linux, Windows Server’s setup is easier."
"Once we configure it and it keeps updating the patches, all I need to do is filter out which patches are required or not."
"The platform provides good value in terms of time and effort by eliminating the need for manual patch management."
"The solution is hard to use at first until you understand how it works."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The agent-based monitoring solution can be improved."
"It's very difficult to update the third-party software on every device."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The stability of the solution is good but it can be improved."
"There is room for improvement in the remote control strengths."
"The product lacks to offer some of the features offered by some of the open source solutions like Linux and others, making it an area where improvements are required."
"In the next release, I would like to see additional tools added to fix the engine issues on the client's side."
"The database could be improved. In large environments, for example, we often get problems with reporting."
"They should offer patch management across platforms."
"The ability to have more fine control within this solution is very important. It is not available for the solution in its current state."
"The solution must provide the issue description of the patches."
"The security could be improved."
"User interface is outdated and not user-friendly."
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Kaseya VSA is ranked 4th in Patch Management with 29 reviews while Microsoft Windows Server Update Services is ranked 3rd in Patch Management with 40 reviews. Kaseya VSA is rated 7.6, while Microsoft Windows Server Update Services is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Microsoft Windows Server Update Services writes "Lets us manage all our organization's updates from a single management console". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Datto Remote Monitoring and Management and N-able N-central, whereas Microsoft Windows Server Update Services is most compared with BigFix, ManageEngine Patch Manager Plus, Quest KACE Systems Management, Microsoft Configuration Manager and Ivanti Security Controls. See our Kaseya VSA vs. Microsoft Windows Server Update Services report.
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