We performed a comparison between IBM MaaS360 and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, JAMF, VMware and others in Enterprise Mobility Management (EMM)."Stable solution at a good price."
"It is quite policy-enabled, so you can build pretty much any policy to manage remote endpoints."
"The stability is good."
"One of the best features is Windows Autopilot because if you change any of your devices, whatever security policies and compliance policies that applied can be easily migrated to the new devices. Windows Autopilot gives you that flexibility."
"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."
"Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
"The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was missplaced or stolen. These are the basics for me."
"The technical support of Microsoft Intune is good."
"Mobile Device Configuration with policy applying: This significantly reduces time of device configuration."
"The solution is easy to implement."
"It helped us reduce the number of support incidents by limiting users' access to device configurations."
"The most valuable features of IBM MaaS360 are encryption and mobile design."
"The product’s most valuable feature is email, browser, and application security."
"My customers value the ability to control all their devices from a central point in IBM MaaS360."
"We introduced the product as part of the SOC-2 requirement. The tool's most valuable features include keeping the operating system updated, tracking software inventory, controlling computer administrators, and the ability to wipe a computer in case of a security threat. It helps us to be compliant, and it is one of the reasons we implemented it."
"It can change policies based on geolocation or schedules."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"It is user-friendly and simple to use."
"Good stable and scalable solution."
"I like the ease of use."
"If you stick to the out-of-the-box solution, it's an easy setup."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"The pricing of the product is quite good. It's not too expensive."
"More integration with monitoring tools is needed."
"Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune."
"Having a dedicated configuration server that assists in modifying the configuration service, and creating personalized structures, interfaces, and web services could enhance usability."
"There's quite a lot of development that they can do within their Intune dashboard. I think there are too many lines hyperlinked to move you around. Others, in contrast, give you a simple dashboard and an intuitive administrative walkthrough."
"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."
"The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."
"I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."
"I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows."
"Can be added process of export/import environment configuration to simplify any migration processes."
"Zero day support is something they can work on. They can make it a little bit more user-friendly."
"IBM MaaS360 can improve the location reporter. There is a 15-minute delay and this does not allow for any usefulness."
"We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment."
"Local technical support would be helpful."
"User interface is basic and not very intuitive."
"When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers."
"IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"In an upcoming release, there should be more administration tools."
"Performance could be improved."
"Integration capabilities can improve."
"The user interface for accessing assistance sometimes disconnects."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
IBM MaaS360 is ranked 8th in Enterprise Mobility Management (EMM) with 34 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IBM MaaS360 is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of IBM MaaS360 writes "It lets you separate work and personal data on mobile phones, but the interface is outdated and clunky". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM MaaS360 is most compared with SOTI MobiControl, VMware Workspace ONE, Jamf Pro, IBM MobileFirst and Cisco Meraki Systems Manager (MDM+EMM), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
