We performed a comparison between Cisco Meraki Systems Manager (MDM+EMM) and IBM MaaS360 based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Mobility Management (EMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With on-premises Active Directory, the main challenge was that we had no control when a user was working from home. We didn't know what exactly a user was doing and whether the AV was up to date or not. Intune provides better control of their machines."
"Intune's unified endpoint management platform is invaluable."
"It is user-friendly, and the performance is also good. It is a convenient product"
"For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic."
"Maturity makes it a stable product."
"At the moment, Autopilot is the most valuable feature."
"Great for software update needs, operating system version updates, and security policy enforcement."
"We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."
"I have found the location analytics feature that is built into the APs to be the most valuable. It allows you to compare data and to single out individuals who are repeatedly coming into your store. We can observe different trends. This is what separates it from a lot of the other solutions."
"The cloud dashboard's analytics data is particularly valuable, giving me insights into user activities and making it easy to track and manage devices."
"It's very easy to just keep adding devices as needed."
"The product provides a universal dashboard."
"The solution is straightforward to set up."
"The central management console on the cloud is fast and is the solution's most valuable feature."
"The solution is easy to use and support."
"Security is the main feature because the company is reliable."
"The solution is quite stable."
"It helped us reduce the number of support incidents by limiting users' access to device configurations."
"It is a stable solution that functions twenty-four hours and seven days a week."
"The tool's most valuable features are application, distribution, and security. It helps to block user access."
"It allows us to have an updated inventory of all the devices in real-time with the ability to add personalized information."
"My customers value the ability to control all their devices from a central point in IBM MaaS360."
"The implementation phase of IBM MaaS360 was pretty easy."
"The most valuable features of IBM MaaS360 are encryption and mobile design."
"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."
"Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."
"I think that there is room for improvement with the reporting. If this is done, it will be a better product."
"They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part."
"The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."
"It needs certificate provisioning for S/MIME purposes."
"It would really be helpful to have the option to manage server operating systems as well, like Windows Server, at least. That way, we could scrap the use of SCCM, which requires a lot of on-premises infrastructure."
"Intune has limited integration with non-Microsoft solutions."
"It doesn't seem to be able to establish some VPN tunnels with other devices in a particular way that such as an ASA can do for us."
"One area for improvement in Cisco Meraki Systems Manager is the ability for more advanced users to make detailed and non-standard changes."
"It would be beneficial to have better integration with other OS."
"We've really only experimented with their iOS client. This is due to the fact that their Windows client has a lot to be desired. We first tried experimenting with the Windows one but very quickly determined that it wasn't going to cut it for most Windows cases. The Windows portion of this product needs improvement. I'd say that it's not really viable."
"I would rate my experience with the initial setup a four out of ten, where one is difficult, and ten is easy. It is more difficult."
"The price could be better."
"The solution can be expensive."
"Cisco's authorized scripting can be complicated. For example, we sometimes enter the wrong code using this script, and then we had to dictate to find the problem."
"The UI has room for improvement."
"The reporting and alerting could be improved."
"When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers."
"User interface is basic and not very intuitive."
"Zero day support is something they can work on. They can make it a little bit more user-friendly."
"The look needs to be updated and it could be simpler to use."
"We had a problem with Microsoft computers. If you downloaded emails on a Microsoft Windows Surface PC, that would also require a license. The Outlook application didn't look great for us on a PC."
"Its integration with Microsoft Teams could be better."
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Cisco Meraki Systems Manager (MDM+EMM) is ranked 6th in Enterprise Mobility Management (EMM) with 26 reviews while IBM MaaS360 is ranked 8th in Enterprise Mobility Management (EMM) with 34 reviews. Cisco Meraki Systems Manager (MDM+EMM) is rated 8.4, while IBM MaaS360 is rated 7.8. The top reviewer of Cisco Meraki Systems Manager (MDM+EMM) writes "Easy to use and excels in generating reports". On the other hand, the top reviewer of IBM MaaS360 writes "It lets you separate work and personal data on mobile phones, but the interface is outdated and clunky". Cisco Meraki Systems Manager (MDM+EMM) is most compared with VMware Workspace ONE, Jamf Pro, ManageEngine Endpoint Central, SOTI MobiControl and Google Cloud Identity, whereas IBM MaaS360 is most compared with VMware Workspace ONE, SOTI MobiControl, Jamf Pro, IBM MobileFirst and ManageEngine Endpoint Central. See our Cisco Meraki Systems Manager (MDM+EMM) vs. IBM MaaS360 report.
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