We compared Salesforce Sales Cloud and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Salesforce Sales Cloud could improve its integration with third-party systems and reporting. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."
"The most valuable features are the reporting and the custom codes."
"It is a good platform that shows consolidation of information for our customer base."
"CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc."
"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."
"I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"Zoho CRM is easy to use and easy to understand."
"It is customizable. We have customized the CRM according to our needs."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"There's no installation required."
"The product is customizable."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"Its initial setup process for the cloud-based version is straightforward."
"The solution is secure. However, they could always improve on security."
"One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected."
"The high price of the product is an area of concern where improvements are required."
"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."
"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."
"We have a very broad set of products at our company. The process to get that information accurately into the Sales Cloud system could use improvement. It shouldn't take weeks of time. The process of identifying products that are being sold for forecasting purposes and sales tracking purposes is too hard."
"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."
"With the solution being very vast, they need to prioritize features."
"The MCR capabilities have some limitations."
"The integration should be more user-friendly."
"We'd like the solution to be less expensive."
"I have issues with the tool's scalability."
"Support could be more knowledgeable."
"I would like to see better integration with Zoho Creator."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"The product's scalability and stability need improvement."
Salesforce Sales Cloud is ranked 3rd in CRM with 99 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Salesforce Sales Cloud is rated 8.4, while Zoho CRM is rated 8.0. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and UiPath, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and Sales Creatio. See our Salesforce Sales Cloud vs. Zoho CRM report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
