We compared Monday.com and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"With the work boards easy to convert to Gantt charts, valuable time is saved when preparing for project meetings."
"The notification system is well done."
"Monday.com is a very organized and easy-to-use tool."
"The time savings alone is worth every penny and man-hour it took settings up the business profile."
"The UI is so smart."
"It has helped us to divide work by assigning tasks and forecasting how busy we will be in the future."
"The feature that I have found most valuable is the boards on Monday which allow for allocation, time tracking, and storing of important information."
"We have many different automations set up for different use cases."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"The initial setup is pretty fast."
"The user interface, especially the dashboard, offers good navigation."
"Zoho CRM is easy to use and easy to understand."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"It would be nice to have more customization around the documents, such as different title headings, fonts, etc."
"Having more pre-defined formats and/or templates or having the ability to make public some formats/templates (not the information on them) would be useful."
"Having easier access to training videos on how all features can interact with one another would be helpful."
"In my main table, I changed sometimes the timeline values mistakenly. That should be prevented via a smart warning or some sort of coloring."
"There are a lot of ways that monday.com does not work, for example, when it comes to HRMS. A particular employee can't apply for leave or check the status of a leave request or check his 401(k) status. Those are things that are missing in monday.com."
"It does have some native report widgets, but there are limitations on those. They're still building that capability out in my opinion. The reporting in monday.com is probably the weakest link, but there are third-party apps that you can add in that do some great reporting for you. You can also tie monday.com into a data warehouse and use something like Tableau, Power BI, or any reporting tool that can report out of a data warehouse to get the more in-depth reports that you need. Monday.com will get there, but it doesn't seem to be one of their top priorities."
"I'm unable to send messages or update any projects from my tablet or cell phone which makes it hard when you are in the field all day and can't be at your desk."
"It would be quite cool if it could connect to my Outlook calendar and put the project deadlines in there."
"The product's scalability and stability need improvement."
"We'd like the solution to be less expensive."
"I'd like the solution to offer more integrations with other products."
"Zoho could be more user friendly by improving the UI of the interface."
"The reporting for developers should be improved."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"They should provide an option to customize modules."
"The support is not quite good."
monday.com is ranked 1st in CRM with 222 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. monday.com is rated 9.4, while Zoho CRM is rated 8.0. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Microsoft Project and Odoo, whereas Zoho CRM is most compared with SAP CRM, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Zoho CRM vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.