We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"It's a very easy-to-use product."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"I am impressed with the solution's ability to customize workflows."
"Collaboration and CRM are the most valuable features of Bitrix24."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"The data interpretation feature in Bitrix24 is good."
"Zoho CRM's best feature is its reporting."
"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"We can customize the solution the way we want to."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"The user interface, especially the dashboard, offers good navigation."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The client interface is not very user-friendly."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"The solution's open channel and contact center could be improved."
"It would be great if colleagues could get alerts via email when they are assigned something."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"Bitrix24’s interface needs to be improved."
"I would like to see improvements with Bitrix24's marketing automation."
"I'd like the solution to offer more integrations with other products."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"The solution's feature for forecast has limitations."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"Support could be more knowledgeable."
"The product's scalability and stability need improvement."
"Zoho could be more user friendly by improving the UI of the interface."
"I have issues with the tool's scalability."
Bitrix24 is ranked 10th in CRM with 18 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Bitrix24 is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Bitrix24 is most compared with Asana, Microsoft Dynamics CRM, Odoo, ClickUp and HubSpot CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Bitrix24 vs. Zoho CRM report.
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