We performed a comparison between Microsoft Remote Desktop Services and TeamViewer based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Remote Desktop Services slightly nudges out TeamViewer in this comparison. Microsoft Remote Desktop is a complete solution that is already a part of every Microsoft ecosystem. TeamViewer’s cost and security concerns make it less attractive for many users.
"The product's initial setup phase was easy."
"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
"Microsoft Remote Desktop Services is highly stable."
"The most valuable features of the solution are ease of use and the simple environment."
"The most valuable feature is that it gives me full accessibility to my servers."
"It is a stable product."
"I like the way it can assess our system."
"The solution is really fast."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The most valuable feature of TeamViewer is its ease of use."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"It is quite simple to set up."
"There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The implementation process is simple."
"I would like to see the hard drives work without locking up and integrate the local drives in the next release."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"The reliability of the solution could improve."
"I would say it's expensive as there similar products available for free."
"We find the services are not as transparent as we would like for our integration with Citrix."
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"Voice communication and screen communication or face-to-face communication could be improved."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. Microsoft Remote Desktop Services is rated 8.0, while TeamViewer is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Microsoft Remote Desktop Services is most compared with VMware Horizon, Citrix Workspace, VMware Workstation, Parallels Access and Apache Guacamole, whereas TeamViewer is most compared with TeamViewer Tensor, Parallels Access, ISL Online, BeyondTrust Remote Support and Webex. See our Microsoft Remote Desktop Services vs. TeamViewer report.
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