We performed a comparison between TeamViewer and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I recommend it as a solution for remote disk users."
"The most important feature of TeamViewer is its ease of use."
"This is a unique solution that is very easy to install."
"The product allows easy access to any system in case of any issues."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"I have been satisfied with TeamViewer overall."
"Screen share is the most valuable feature."
"Webex helps us collaborate better. We can work with customers and our team in real-time, share screens, and use a whiteboard. It's been really helpful."
"I never had any issues with the stability of the product. Stability-wise, I rate the solution a ten out of ten."
"One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."
"The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard."
"In terms of stability, the solution is reliable."
"Stable and scalable solution for video conferencing, virtual meetings, and collaboration, with top-notch technical support."
"I appreciate the developers of Webex because it's a wonderful tool. What I found most valuable in it is the seamless experience it offers, in terms of connecting with any person at any time remotely, without any glitches. This is the main advantage of Webex. I also like that the platform is user-friendly, so anyone using the tool for the first time won't find any difficulties when logging in or accessing it."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"I don’t see any areas where improvement is needed."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"It's pretty limited on the options they have."
"If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting."
"When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased."
"Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."
"The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging."
"The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed."
"The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there."
"The performance is not always good and could be improved."
"The product's user interface is an area with shortcomings, making it an area where improvements are required."
"The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use."
TeamViewer is ranked 3rd in Virtual Meetings with 85 reviews while Webex is ranked 2nd in Virtual Meetings with 121 reviews. TeamViewer is rated 8.6, while Webex is rated 8.0. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and LogMeIn Central, whereas Webex is most compared with Cisco Meeting Server, Skype for Business, Zoom, Cisco TelePresence and Huawei Video Conferencing Platform. See our TeamViewer vs. Webex report.
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