We performed a comparison between ISL Online and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"I personally really appreciate the file transfer feature as it is really easy to use."
"Setting up the solution is easy and there's no maintenance involved."
"We can also monitor our systems at any time from practically anywhere."
"It is a scalable product."
"The dashboards they have are good."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"The most important feature of TeamViewer is its ease of use."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"From my perspective, the most important is the login."
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"They need to better advertise the features."
"It would be helpful if they had iSupport for supporting Apple phones."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"There could be a section in the menu describing the new features and changes."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"I would like to be able to access and manage all brands of smartphones."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"TeamViewer could be more secure."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"Sometimes, the app can be a little cumbersome when accessing certain aspects of the program."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"The solution could have better scalability."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
ISL Online is ranked 16th in Remote Access with 9 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. ISL Online is rated 9.8, while TeamViewer is rated 8.6. The top reviewer of ISL Online writes "Easy to deploy, stable, scalable and safe". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ISL Online is most compared with Splashtop Remote Support and ConnectWise ScreenConnect, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, BeyondTrust Remote Support and Webex. See our ISL Online vs. TeamViewer report.
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