We performed a comparison between BMC Remedy and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The service management features are beneficial – very good."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The incident management console is available out of the box."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"There is room for improvement in terms of support."
"The desktop technicians face some challenges with the solution."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"Integration was a major limitation with SummitAI."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
More SymphonyAI IT Service Management Pricing and Cost Advice →
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and ManageEngine IT Asset Management, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our BMC Remedy vs. SymphonyAI IT Service Management report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.