We performed a comparison between TeamViewer and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"It is a scalable product."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."
"I have been satisfied with TeamViewer overall."
"The quality of the call and the quality of the sharing have been excellent."
"I recommend it as a solution for remote disk users."
"Technical support is easy to reach."
"It is a scalable solution. "
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"TeamViewer could be more secure."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"It becomes complicated to switch from one monitor to another for different windows."
"The business interface is clunky and not well-documented."
"It could be integrated with IT management tools."
"They do have some glitches in the microphone and speaker, especially during remote access."
"Support could be more knowledgeable."
TeamViewer is ranked 1st in Remote Access with 85 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. TeamViewer is rated 8.6, while Zoho Assist is rated 8.6. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support, whereas Zoho Assist is most compared with . See our TeamViewer vs. Zoho Assist report.
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