We performed a comparison between TeamViewer and TeamViewer Pilot based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Getting started with TeamViewer was easy, with a very straightforward usage"
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"It is fairly feature-rich and stable."
"It is a scalable product."
"The product is quite stable. The performance is good."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"The stability of TeamViewer is good, but it could be better."
"The file transfer functionality crashes sometimes."
"TeamViewer could be more secure."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"The solution could have better scalability."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
"The location markings can appear incorrectly."
Earn 20 points
TeamViewer is ranked 1st in Remote Access with 85 reviews while TeamViewer Pilot is ranked 29th in Remote Access. TeamViewer is rated 8.6, while TeamViewer Pilot is rated 8.0. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of TeamViewer Pilot writes "Good tech support ". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support, whereas TeamViewer Pilot is most compared with TeamViewer Tensor. See our TeamViewer vs. TeamViewer Pilot report.
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