We performed a comparison between ServiceNow and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"Remote access is most valuable."
"Easy to integrate with third-party applications."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"The look and feel is a valuable benefit for adoption."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"The most valuable feature is that this is a Cloud solution."
"Scalability-wise, it is a very good solution."
"The product's most advantageous feature is platform innovation."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"The initial setup is very straightforward."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"This is a development platform that provides us with a strong database and a low code environment."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"It is a scalable and a stable platform."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"Creating service catalog forms could be made easier."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"The solution's user experience could be improved concerning its UI and portals."
"It's missing monitoring capabilities."
"Transparency in the pricing model needs to be improved."
"The product should be integrated with Power BI."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"The integration towards other ERP systems could be improved."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. ServiceNow is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, OpenText AppWorks , Appian, Mendix and Microsoft Azure App Service. See our ServiceNow vs. ServiceNow Now Platform report.
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